What are the responsibilities and job description for the Client Onboarding & Operations Services position at Rockefeller Capital Management?
About Rockefeller Capital Management
Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $151 billion in client assets as of December 31, 2024.
Position
The Client Onboarding and Services Associate is responsible for executing day-to-day operational tasks related to client onboarding and servicing, including account approvals, maintenance requests, and other processing activities with accuracy and timeliness. This role requires strict adherence to established workflows and compliance standards while prioritizing assigned tasks and supporting the team during high-volume periods. We’re looking for a proactive professional with exceptional problem-solving and data analysis skills and a passion for identifying automation opportunities to drive efficiency and innovation.
Responsibilities
The anticipated base salary range for this role is $80,000 to $90,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.
Disclosure
Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, “Rockefeller”) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (“protected characteristics”).
Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.
Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $151 billion in client assets as of December 31, 2024.
Position
The Client Onboarding and Services Associate is responsible for executing day-to-day operational tasks related to client onboarding and servicing, including account approvals, maintenance requests, and other processing activities with accuracy and timeliness. This role requires strict adherence to established workflows and compliance standards while prioritizing assigned tasks and supporting the team during high-volume periods. We’re looking for a proactive professional with exceptional problem-solving and data analysis skills and a passion for identifying automation opportunities to drive efficiency and innovation.
Responsibilities
- Responsible for reviewing client profile information from multiple sources and perform Business Process Manager document review, validation & retention for account review and maintenance items necessary to maintain customer records “in good order.”
- Subject Matter Expert on Rockefeller Platform applications including Wealthscape, BPM, Service Center, UAO, Envestnet, AOA, ASA, DocuPace.
- Provide training expertise on all operational aspects of new account opening and maintenance.
- Support on-boarding events of Private Advisor teams.
- Facilitate the processing of strategy modifications and act as liaison between the third-party manager and advisor team for all Envestnet service requests.
- Ability to communicate effectively with the client advisory and custodians alike regarding administrative issues surrounding account activity.
- Handle various administrative functions that support the Investment and Compliance department.
- Proactively seek pit and drive process improvements and automation opportunities.
- Bachelor’s degree in finance, Mathematics, Computer Science or related field.
- 5 years of experience in equity settlements or in back-office operations.
- Familiarity with financial systems a plus. i.e. Bloomberg, Omgeo, CRM systems, On-line Portals, Performance Reporting.
- Experience on various custodial platforms a plus.
- Some experience with Python and other programming languages (e.g., JavaScript, C ) a plus. Some familiarity with data storage technologies like SQL or Cosmos DB, and exposure to AI tools such as Document Intelligence or coding assistants a plus.
- Individual should be equally proficient working in a team environment or as an individual contributor.
- Should be goal driven with team success as a priority.
- Eager to learn, work with a sense of urgency, multi-tasking, willing to work extended hours and flexible to change.
- Individual must be extremely thorough, detail-oriented, organized, able to learn quickly and handle volume under pressure.
The anticipated base salary range for this role is $80,000 to $90,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.
Disclosure
Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, “Rockefeller”) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (“protected characteristics”).
Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.
Salary : $80,000 - $90,000