What are the responsibilities and job description for the Client Intake Specialist position at Rockaway Home Care?
Client Enrollment Specialist
Home Care CDS Program
About Us:
Rockaway Home Care is a leading Consumer Directed Services (CDS) company dedicated to helping individuals receive quality care in the comfort of their own homes. We provide exceptional support to both our clients and caregivers, ensuring a smooth and compassionate experience from start to finish.
Job Description:
As a Client Enrollment Specialist, you will be the first point of contact for individuals interested in our home care services. Your role is to engage with potential clients, explain program details, and guide them through the enrollment process. You’ll ensure that every client receives clear information, timely assistance, and a positive experience from inquiry to activation.
Benefits:
Apply today for our Patient Intake Specialist to join the Rockaway Home Care team!
Home Care CDS Program
About Us:
Rockaway Home Care is a leading Consumer Directed Services (CDS) company dedicated to helping individuals receive quality care in the comfort of their own homes. We provide exceptional support to both our clients and caregivers, ensuring a smooth and compassionate experience from start to finish.
Job Description:
As a Client Enrollment Specialist, you will be the first point of contact for individuals interested in our home care services. Your role is to engage with potential clients, explain program details, and guide them through the enrollment process. You’ll ensure that every client receives clear information, timely assistance, and a positive experience from inquiry to activation.
Benefits:
- Opportunity to advance within a growing company
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- A supportive and collaborative work environment
- Respond promptly to new client inquiries via phone, email, or online forms.
- Provide accurate information about our home care programs and CDS process.
- Guide clients step-by-step through enrollment paperwork and documentation.
- Maintain detailed and organized records of all client interactions in our CRM system.
- Collaborate with internal teams to ensure a smooth transition from intake to active service.
- Follow up with clients to confirm completion and satisfaction.
- Excellent communication and interpersonal skills.
- Empathetic and patient, with a strong commitment to helping others.
- Ability to explain complex information in a clear and understandable manner.
- Strong organizational skills and attention to detail.
- Previous experience in customer service, sales, or a related field is a plus.
- Familiarity with home care services or healthcare is beneficial but not required.
Apply today for our Patient Intake Specialist to join the Rockaway Home Care team!