What are the responsibilities and job description for the Experienced Front Desk Receptionist position at Rockaway Animal Hospital?
Join Our Busy, Growing Veterinary Team!
Rockaway Animal Hospital is a busy 9-doctor veterinary practice looking for an experienced, energetic and customer-focused Veterinary Receptionist to join our team!
If you thrive in a fast-paced environment, enjoy multitasking, love working with people and pets, and can stay organized when things get busy, we want to meet you.
This is not a slow-paced front desk position. Our reception team is the hub of the hospital and plays an important role in keeping the day moving smoothly for our doctors, technicians, clients and patients.
What You'll Do
As a Veterinary Receptionist, you will be responsible for providing exceptional service while managing multiple priorities throughout the day.
Responsibilities include:
- Answering a high volume of incoming phone calls
- Scheduling and coordinating appointments
- Greeting clients and checking patients in and out
- Communicating with clients in person, by phone and electronically
- Updating and maintaining accurate patient medical records
- Processing payments and handling client accounts
- Managing emails, faxes and other communications
- Coordinating with doctors, technicians and the medical team
- Following up with clients as needed
- Helping maintain an organized and efficient reception area
- Providing a warm, professional and compassionate client experience
- Staying calm, organized and accurate in a fast-paced environment
- Supporting the team wherever needed to keep hospital flow moving
What We're Looking For
We're looking for someone who:
- Has at least 1 year of veterinary reception experience
- Is comfortable working in a busy, high-volume veterinary hospital
- Can multitask without losing attention to detail
- Has excellent communication and customer service skills
- Is comfortable handling difficult or emotional client conversations professionally
- Can prioritize tasks and stay organized during busy periods
- Is dependable, punctual and a strong team player
- Is comfortable working around dogs and cats
- Has strong computer skills and learns new software quickly
- Can work effectively with multiple doctors and departments
Cornerstone experience is a plus!
The Ideal Candidate
You may be a great fit for our team if you are the person who can:
Answer the phone → check in a client → schedule an appointment → communicate with a technician → process a payment → answer another call — and still provide a great client experience.
Our hospital moves quickly, so we need someone who enjoys being busy and can maintain a positive attitude while juggling multiple responsibilities.
Schedule
We offer full-time and part-time opportunities.
Weekend scheduling will include a combination of Saturdays and Sundays
Job Types: Full-time, Part-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you give permission to undergo background and drug screening upon hire?
Experience:
- Veterinary Reception: 1 year (Required)
Work Location: In person
Salary : $20 - $26