What are the responsibilities and job description for the Floor Staff position at Rock Spot Climbing Group Inc?
Job Purpose
The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
- First Class Customer Service - Make customers of all levels of experience feel welcome.
- High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
- Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
- Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
- Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.
Requirements
We are looking for
- High school Diploma or equivalent
- Punctual and reliable
- Available nights and weekends
- Previous indoor rock climbing and belaying experience
- Safety conscious
- Previous experience working with children
- Customer service and sales experience
- Outgoing, friendly personality
Physical Requirements
- Must be able to lift and move up to 50lbs
Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.
Rock Spot Climbing Core Values
- Promote Climbing to All Ages, All Abilities
- Create Outstanding Customer Experiences
- Build Relationships, Make Connections
- Strive For Excellence
- Succeed as a Team