What are the responsibilities and job description for the Registration Specialist (Donor Services Rep) position at Rock River Valley Blood Center?
Company information:
Join us at Rock River Valley Blood Center, where we're more than just a company – we're a community-driven organization dedicated to saving lives. If you're passionate about making a difference and want to be part of a team that truly impacts lives – apply now and help us continue our vital mission.
Description of role:
Are you looking to put your excellent customer service skills to work in a fun, friendly environment? We are looking for individuals with outstanding customer service experience to join our Donor Services Representative team at our Longwood location. As a Donor Services Representative, you'll support the center's mission to provide safe, high-value blood products and services to people in need. They do this by calling donors to confirm and schedule blood collection appointments. They also register donors; confirming donor identity and accurately recording donor information on paper forms as well as in our electronic records. They answer calls and provide excellent customer service to the public as well as to other blood center employees.
At RRVBC, we're a team dedicated to saving lives and creating a positive impact in our company. By joining us, you'll have the opportunity to make a meaningful difference every day while working in a supportive and collaborative environment. Plus, we offer opportunities for growth and development.
Skills and Requirements:
- Must be 18 years of age or older
- High school diploma/GED required
- Clerical/administrative, customer service and outbound calling experience is preferred.
- Strong attention to detail
- Enjoy working with the public and making phone calls.
Work Schedule:
We're looking for individuals interested in working full-time (30 hours per week). The hours are:
Monday & Tuesday 8:30am-4:30pm
Wednesday & Thursday 6:00am-2:00pm
Friday - 7:30am-1:30pm
Rotating Saturdays 6:30am-1:00pm
Salary:
Hourly wage for this position begins at $15.00/hr.
- Bilingual is a plus and offers a pay increase after completion of training.
- Additional hourly stipends for evening and weekend hours worked.
Benefits & Perks:
- Health, Vision & Dental Insurance
- PTO
- Paid Holidays
- 401k and IRA with company match
- Employee Assistance Program
- FSA
- Disability
- Basic Life Insurance Policy provided at no cost
- Voluntary Life Insurance for self, spouse or child
- Critical Illness
- Accidental Insurance
- Employee referral bonuses
- Tuition Reimbursement
Rock River Valley Blood Center is an equal opportunity employer.
Salary : $15