Medical Assistant

We are looking for a professional with a friendly attitude and the ability to multitask to join our clinical rooming & nursing team at both our Whitewater and Johnson Creek location. Rock River Community Clinic is a non-profit community health center that serves low-income families in the greater Jefferson County area, including parts of Dodge and Walworth County. Clinic locations include Watertown, Whitewater, and Johnson Creek.

In this position, you will play a key role by interacting with our patients and handling medical/clerical tasks. An ideal candidate should be comfortable undertaking a variety of activities within a nonprofit clinical structure.

Essential Duties:

• Rooms patients and reviews health history, addresses preventative maintenance issues and is knowledgeable of age specific growth and development as related to the neonate, pediatric, adolescent, adult and geriatric patient as appropriate. Accurately collects and records data as appropriate at the patient contact and requirements of Uniform Data System and HRSA.
• Possesses knowledge of tests and procedures as they relate to specific specialties. Recognizes significant values and works with the provider to notify patients of results and follow up activities in a timely manner as defined by clinic practice/policy.
• Assists the provider with medical procedures and exams following Universal Protocol relating to the capabilities and age specific criteria of a neonate, pediatric, adolescent, adult and geriatric patients, utilizing protective devices as needed to maintain integrity of medical treatment if necessary.
• Administers medications as directed/ordered by the provider. Demonstrates and understands administration techniques. Recognizes the implications of dosages, interactions, side effects, adverse effects, routes of administration of drugs as they apply to individual patients.
• Communicates and /or completes provider orders to outside sources (i.e. pharmacy, other clinics, hospitals, nursing homes, etc.) Also assists in the completion of various medical forms (i.e. RTW, school forms, DOT, workers compensation, consent forms, FMLA)
• Screens phone calls, collect all pertinent data, and communicate this information to the provider. Will direct or implement appropriate care utilizing provider direction or preferences.
• Performs laboratory testing covered by CLIA, performs venipuncture, prepares specimens for transport and complies with all quality measures. Ensures all nurse rendered services are captured and completion of ABN form as appropriate.
• Assists with appointment scheduling of office visits/referrals/diagnostic testing/therapies/surgeries. Responsible for working with the pre-authorization department or insurance companies to initiate referrals and to obtain approvals, pre-certifications and prior authorization for medical care and treatment. Assists in completion of registration and departure process as necessary.
• Assists patients and/or families to access financial resources, assists Social Services with guidance to those patients who may qualify for assistance through state, county, and federal programs. Is available to patients and families to answer questions regarding their insurance, give estimates of co-pay amounts, and to aid patients in obtaining prior authorizations for services, etc.
• Maintains equipment in a clean and safe condition at all times.
• Performs other duties as assigned.
• Completes department-specific orientation and annual competencies for this position.

Standards of Performance & Behavior representing Rock River Community Clinic:

Customer Service

• Considerate and tactful when dealing with patients, peers, and family members.
• Ensures that patient needs are met through an attentive and compassionate lens.
• Listens to requests and takes every concern seriously.
• Communicates any delays or changes to patients without mentioning staffing or EHR as an excuse.
• Maintains a professional appearance at all times.

Gives Hope/Stays light

• Promotes a positive and professional environment that seeks to uplift both patients and staff.
• Looks for opportunities to celebrate and recognize teamwork from fellow staff members.
• Recognizes and uplift patient wins and achievements, no matter how small.
• Accepts constructive criticism well and with humility.
• Has the ability to approach job duties in an easygoing manner by leading with optimism.
• Navigates challenges by seeking to understand and approach with curiosity before casting judgements or blame.
• Always willing to learn and engage in continuous training.
• Avoids gossip, related negative self, staff, or patient talk.

Doer

• Takes initiative in their job duties and clinic needs without frequent requests and oversight.
• Looks to offer support when a need arises and seeks to better the department.
• Looks to identify and support creative solutions with a willingness to try new things.
• Thinks and acts with intention and purpose, and ethically and honestly in all daily work activities and decisions.
• Takes action to correct miscommunication and effectively problem solve.
• Is driven to work effectively and efficiently.

Show Up, Together

• Welcomes new staff warmly and leads by example in modeling RRCC mission and core values.
• Respects and understands the values of each person’s role within the organization including but not limited to, religious and cultural beliefs.
• Takes personal accountability for one’s own actions/performance.
• Willing to work collaboratively and flexibly with all staff.
• Builds trusting relationships through empathy, compassion, and openness.

Standards of Compliance representing RRCC’s Culture of Safety and Compliance:

• Practices infection control techniques.
• Maintains patient and staff confidentiality.
• Attends all mandatory inservices and department meetings.
• Responds to emergency codes and other emergency situations.
• Required to rotate shifts and work weekends, holidays and reasonable amounts of overtime.
• Adheres to all policies, laws, standards and/or regulations established by federal and state regulatory agencies and/or governing bodies in the course of performing job duties.
• Follows the mission, vision and values of the organization.
• Demonstrates the culture of wellness and safety.

Age Specific Population Served :

Pediatric Adolescent Adult Geriatric

Position Qualifications

Education/Learning Experience

Required: High School Diploma

Preferred: CMA course completion

Work Experience

Required: Working in healthcare for at least 3 years

Preferred: 1 year experience as a MA at a community health clinic.

Skills/Knowledge

Required: Completion of skills training for MA position duties. Ability to read, write, speak and understand English. Cognitive process to interpret office situations and respond appropriately; adaptable to change, receptive to training and ability to work alone as well as in a team setting.

Preferred: Bilingual in English and Spanish preferred

Licenses/Certifications

Required: BLS Certification

Preferred: Certified Medical Assistant Certification or Clinic Certified Medical Assistant Certification;     

Working Conditions

Must be able to work in close-quarters and fast paced physician office environments.

Machines, Equipment, Tools Used: Telephone, keyboard, computer, printer/copy/fax machine, scanner. Various laboratory equipment, EKG machine, blood pressure equipment, nebulizer and specialized medical equipment ( site specific).

Exposures: Possible exposure to blood, other body fluids or other potentially infectious materials. Possible exposure to communicable diseases or infections.

Personal Protective Equipment (PPE): Gloves, masks, gowns, eye protection as necessary.

Pay: $20.00 - $25.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance
• Wellness program

Medical Specialty:

• Internal Medicine
• Pediatrics
• Primary Care

Experience:

• clinical: 3 years (Preferred)

Work Location: In person

Salary : $20 - $25