Rental Fleet Service Manager

Rock Rental provides the highest quality and most innovative sewer cleaning, hydro excavation, industrial cleaning, and inspection equipment products for the municipal and contractor market. With a wide array of product offerings, we have the equipment to help get the job done right the first time. 

The Rental Fleet Service Manager reports to the General Manager and is responsible for overseeing the repair and maintenance of the rental fleet and ensuring that rental equipment is in optimal condition for safe and reliable operation. The Fleet Service Manager supervises a staff of 1 to 2 employees within the department.

Position Summary:

To develop, implement and manage processes, procedures and actions aimed to improve the reliability, uptime and performance of the Rock Rental fleet of equipment.

Key Tasks and Responsibilities:       

•    Effectively lead and motivate dealer partners, direct customers, rental staff and service teams to achieve goals and objectives related to the maintenance and uptime of the rental fleet

•    Assist dealer service personnel troubleshooting, identifying and executing repairs to rental fleet

•    Preapprove all dealer service repairs and invoices

•    Analyze and process fleet warranty claims 

•    Make decision whether repair or service is warranty 

•    Schedules and prioritize units needing service and PM work

•    Prepare monthly status reports as required 

•    Weekly updates with Rock Rental leadership staff to review activity and address issues

•    Daily contact with dealers to establish updates and repair timelines on down equipment

•    Schedule and coordinate all service work with outside providers and chassis dealers 

•    Use various software to maintain field service inventories and manage priorities

•    Plan and manage the annual budget with GM and accounting leadership

•    Manage dealer compliance and address discrepancies

•    Address the performance of dealer rental partners to ensure uptime metric goals are met.  Provide coaching and guidance to improve the deficiencies

•    Develop, maintain and update any internal procedures for dealer training, technical support, warranty and field service

•    Analyze fleet maintenance data and implement innovative strategies to enhance uptime performance

•    Work with direct reports to establish performance goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff

Location & Commitments:

•    Permanent full-time role based in Clinton, IA 

•    Monday - Friday 8:00 am - 5:00 pm 

•    Travel to customer and dealer locations as needed (<15% travel required)

Benefits Include:

•    Base salary starting at $80,000 - $90,000 depending on experience.

•    Eligible for Quarterly Incentive bonus based on fleet uptime and fleet maintenance objectives

•    Health, dental, and vision Insurance.

•    401k with company match.

•    Paid holidays and vacation.

Requirements:

•    Strong mechanical aptitude

•    Knowledge of and ability to troubleshoot and diagnose hydraulic and electrical systems

•    Ability to read, analyze and interpret technical data, drawings, and schematics

•    Sound knowledge of and familiarity with truck engine and chassis systems

•    Demonstrated computer skills including Word, Excel, PowerPoint and Outlook

•    Ability to learn quickly and resolve unique service challenges

•    Must be very organized and possess the ability to multi-task

•    Excellent communication skills with the ability to work and lead as part of a team

•    Establishes credibility and trust easily

•    Demonstrate urgency and empathy for rental customer’s needs

•    Good organizational skills

Desired Education and Experience:

•    2-year technical school degree or 4-year college degree a plus

•    3 or more years of industrial equipment, heavy equipment or heavy truck experience

•    2 or more years of continued education or experience in business or management fields or applicable areas preferred