What are the responsibilities and job description for the Front Counter Associate position at Rock N Bowl Wayland?
Job Summary
The Front Counter Associate is responsible for greeting guests, assigning lanes, processing transactions, serving beverages (including alcohol), and providing general customer support. This position helps ensure the front-of-house area operates smoothly and that guests receive accurate information and assistance during their visit.
Responsibilities
- Welcome guests with a friendly, positive attitude
- Check in bowlers, assign lanes, and manage wait lists
- Handle customer payments for bowling, shoe rentals, food, beverages, and merchandise
- Operate point-of-sale (POS) systems accurately and efficiently
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with state and local laws
- Verify IDs and ensure responsible alcohol service
- Answer phone calls, take reservations, and provide general information
- Assist with basic snack bar service
- Maintain cleanliness and organization at the counter and entrance areas
- Help troubleshoot simple lane issues and communicate with mechanics when needed
- Enforce bowling center rules to maintain a safe, enjoyable environment
- Support special events, leagues, and birthday parties as directed
Qualifications
- Previous experience in hospitality preferred but not required
- Comfortable working nights, weekends and holidays
- Proficient with scheduling, POS, and basic computer applications
- TIPS or equivalent responsible alcohol service certification preferred
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $14