Incoming Assistant - PT

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for a part-time Incoming Assistant in Bedford, TX!

The Incoming Assistant provides back-end support to the Incoming team so they can operate smoothly and efficiently. Through many outbound phone calls and answering consignor questions, the Incoming Assistant assures a high level of customer service and organizational support for the entire department. This position regularly deals with all aspects of auctions including pre-sale, sale, and post-sale questions and requests.

Essential Job Functions

• Assists the department in collecting, organizing, verifying accuracy, and updating documents and files
• Creates and sends out correspondence as directed
• Works closely with VP of Acquisitions & Incoming to gather all information for pick-ups and visits
• Assists in creating inventory spreadsheets for purchase at other auctions
• Maintains appointment tables and ensures department is prepared for appointments with proper materials
• Prepares gun show materials for TX team prior to shows
• Maintains accurate department filing and scanning of data as required
• Makes outbound calls related to consignor questions about the consignor’s guns or auction inventory.
• Completes appropriate forms and documentation, which may include FFL Forms, manifests, and shipping release requests
• Matches incoming items with paperwork, tracks packages, requests factory paperwork, department mailing, updates packages log and other administrative duties as needed
• Responsible for assisting with coordinating and confirming travel details for shows, events, and auctions.
• Works auction weekends (approximately 6 per year)
• Overtime and some weekend work may be required
• Assist with Employee Monthly functions
• Other duties as assigned
  
  

Knowledge, Skills and Abilities

• Must be very skilled in proofreading, analysis, and extremely detail oriented
• Excellent customer service skills with ability to use judgement and exercise reasoning
• Strong interpersonal and listening skills
• Ability to use discretion in maintaining confidentiality and handling of sensitive information
• Excellent verbal and written communication skills
• Ability to efficiently operate office equipment such as scanner, 10-key, copier, label maker, etc
• Must have the ability to type 50 wpm
• Ability and willingness to learn and follow all company rules for firearm safety
  
  

Education And Experience

• High school diploma or GED equivalent, and two (2) years’ administrative support experience required
• Intermediate proficiency using Microsoft Office (Outlook, Word, Excel) required
  
  

Physical Requirements

Routinely moving and transporting up to 25 pounds with occasional moving and transporting up to 50 pounds. Traversing and moving for prolonged periods up to 100% of the time with frequent ascending, descending, or positioning self to maintain moving and transporting consignor items. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess incoming consignment and consignor relations. Constantly operates and uses computers and other relevant equipment and office machinery. Constantly works with and around firearms, bladed weaponry, and valuable collectibles.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.

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