What are the responsibilities and job description for the Customer Service Associate/Cabot Wrenn & Contract position at Rock House Farms (RHF)?
Position Summary
Position is responsible for professional and timely communication with customers, dealers, designers, and sales representatives.
Position Details
- Working closely with the customer, designers, and operational staff in the overall business requirements
- Managing responses to inquiries, creating quotes, reviewing orders, problem resolution, and post-sales support
- Providing production specifications, pricing, configuration, and availability information
- Entry of (highly configured) orders, credits, return authorizations, and order changes as needed
- Interacting with various departments within the organization
- Working closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on time
- Managing new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.
- Insuring pricing is accurate for all orders, including promotional and sale periods, and the customer meets all requirements.
- Oversees all logistical needs and requirements for domestic and international shipments.
- Prospecting accounts for service needs and sales opportunities
- Managing multiple projects with busy telephone and email volume
- Assisting with other projects as requested
Position Requirements
- 1-3 years of customer service experience
- Customer service experience in contract/hospitality furniture preferred
- A motivated, team player with excellent communication skills
- Positive attitude
- Computer skills, including Microsoft Office proficiency
- Must be detail-oriented and precise
- Ability to manage and prioritize multiple projects
- Associate’s degree or equivalent experience
Physical Requirements
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
- Must be able to work in noisy environments
- Frequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.