Receptionist

General Definition of Work

The job of the Receptionist is for the purpose of providing positive first impressions to visitors and callers of the District Office; responding to inquiries from staff, the public, etc. to provide requested information and/or referral to other parties; and providing general clerical support.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Salary/Status

Support 4, 185 days/8 hours per day

Start Date

Determined by Human Resources

Reports To

School Principal

Place of Work

The normal place of work is on the premises used by Rock Hill Schools. Rock Hill Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Answers multi-line telecommunication system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
• Distributes mail, supplies, messages, keys, etc. for the purpose of disseminating materials to appropriate parties.
• Frequent interaction with parents, students, and staff in person, by phone, and by email.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Professional demeanor with a welcoming attitude and strong commitment to customer service.
• Knowledge of Rock Hill Schools Emergency Take Action Plans
• Evaluate situations (e.g. involving other staff, students, parents, the public, police, probation department, etc.) for the purpose of directing to the appropriate personnel for resolution.
• Greet the public, parents, students, vendors, etc. for the purpose of responding to their inquiries and/or directing them to appropriate personnel.
• Performs record keeping and a broad array of general and program specific clerical functions for the purpose of supporting assigned administrator and/or site with necessary materials.
• Processes documents and materials for the purpose of disseminating information to appropriate parties.
• Responds to emergency calls for the purpose of notifying appropriate parties to address immediate safety issues.
• Responds to inquiries for school staff, the public, parents and/or students for the purpose of identifying appropriate parties to address immediate issues.
• Performs other related duties as assigned.

Knowledge, Skills, Abilities

• Knowledge of school front-desk operations, visitor management, and attendance procedures.
• Familiarity with office equipment, phone systems, and student information software.
• Understanding of Emergency Take Action Plans, including fire, lockdown, evacuation, and medical procedures.
• Ability to follow emergency protocols, notify appropriate personnel, and guide students/visitors safely.
• Strong verbal and written communication skills with students, parents, staff, and the public.
• Skilled in multitasking, scheduling, data entry, and maintaining accurate records.
• Ability to stay calm, organized, and professional during high-stress or emergency situations.
• Proficient in Microsoft Office/Google Workspace and basic administrative technology.
• Strong customer service skills with the ability to greet and assist visitors professionally.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Team-oriented with the ability to coordinate with staff and support safety drills and procedures.

Education and Experience

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of two years of clerical or administrative experience in a school or customer service setting (or an equivalent combination of education and experience).
• Bilingual (English/Spanish) preferred

Special Requirements

• Must have and maintain a valid Driver’s License or ability to provide own transportation

Physical Requirements/Work Conditions

• Regularly required to stand; walk; use hands and fingers to handle, or feel objects, tools, or controls; and talk or hear.
• Frequently required to reach with hands and arms and occasionally required to sit.
• Ability to sit or stand for extended periods of time.
• Frequent use of hands and fingers for typing, filing, and operating office equipment.
• Occasional lifting, carrying, or moving of materials and supplies weighing up to 25 pounds.
• Visual acuity to read data, reports, and computer screens for prolonged periods.
• Hearing and speaking ability sufficient to communicate clearly in person, by phone, and during meetings.
• Mobility to move between workstations, offices, and athletic or school facilities as needed.
• Ability to bend, reach, and stoop in the performance of routine office tasks.
• Stamina to maintain focus and attention to detail while managing multiple tasks and deadlines.
• The noise level in the work environment is usually moderate.
• Frequent interaction with parents, students, and staff in person, by phone, and by email.

Application Requirements

Applicants must submit official transcripts, three professional references with at least one of three supervisory references and a copy of the appropriate credentials as part of the application process.

Pre-Onboarding Requirements

As a condition of employment and prior to onboarding, the district will conduct a criminal history background check. The recommended candidate will be required to provide personal information necessary to complete the background check such as date of birth, gender, and race to remain in compliance with applicable laws and regulations.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Job description is sourced from employee interviews, internal documents, representative job descriptions in similar districts, and other state/federal agencies.

Rock Hill Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.