RESIDENT PERFORMANCE SPECIALIST

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis.  The Residential Performance Specialist is responsible for supporting residential staff in enhancing performance and service delivery, ensuring compliance with safety protocols, and promoting continuous professional development. Key responsibilities include monitoring staff performance, conducting audits, assisting with staff training, and coaching in crisis management. This role also involves collaborating with clinical, administrative, and management teams to improve the quality of care for adolescent residents and ensuring adherence to safety standards and regulatory policies. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to assess and improve staff practices.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

•  Model professional standards and therapeutic practices.
• Collaborate with residential staff to identify and implement performance improvement strategies.
• Conduct routine floor observations across shift to maintain visibility in the residential community to assess milieu effectiveness and staff engagement
• Assist in developing and executing performance improvement plans for care delivery, safety, and staff engagement.
• Conduct audits and track performance metrics, providing recommendations for improvements.
• Support staff training on best practices, safety protocols, and performance standards.
• Monitor compliance with safety protocols and conduct safety audits.
• Collect data on staff performance, safety incidents, and overall facility outcomes.
• Foster collaboration across teams to enhance residential treatment experiences.
• Provide crisis intervention support and assist with de-escalation training. Provide real-time coaching and corrective guidance to direct care staff.
• Contribute to continuous quality improvement efforts within the facility.
• Facilitate/ Co-Facilitate onboarding training.
• Other duties as assigned by supervisor.

Competencies

The Residential Performance Specialist must demonstrate competence in the following areas:

• Performance Improvement & Quality Management: Demonstrates the ability to support, monitor, and improve residential treatment operations through data-driven performance improvement initiatives aligned with organizational and regulatory standards.
• Environment of Care & Safety Compliance: Maintains a safe and therapeutic residential environment through active monitoring, compliance oversight, and staff accountability.
• Staff Coaching, Development & Competency Validation: Provides ongoing coaching, education, and performance support to direct care staff to ensure competency, accountability, and adherence to best practices.
• Therapeutic Milieu Management: Promotes and supports a structured, trauma-informed, and therapeutically effective residential environment that enhances resident treatment outcomes and staff engagement.
• Crisis Intervention & Behavioral Safety: Demonstrates the ability to respond effectively to behavioral crises through supporting staff adherence to approved de-escalation and safety intervention practices.
• Collaboration & Interdisciplinary Communication: Effectively collaborates with interdisciplinary teams to improve communication, operational consistency, and resident treatment experiences.
• Data Collection & Performance Monitoring: Collects, analyzes, and communicates operational and performance data to support quality improvement, safety initiatives, and informed decision-making.

Minimum Qualifications

• Must be at least 21 years of age.
• High school diploma required.
• Experience in performance improvement, quality assurance, or data analysis is a plus.
• Strong interpersonal, problem-solving, and organizational skills.
• Proficiency in documentation, data collection, and reporting software.
• Ability to pass required background checks, drug screening, and any state-mandated employment clearances.