Commercial Business Manager

The Commercial Business Manager is responsible for developing and executing outside sales strategies to grow service revenue through fleet accounts, heavy-duty vehicle maintenance, and mobile service operations. This role acts as the primary liaison between the dealership’s service department and commercial clients, ensuring exceptional customer service and maximizing profitability. The position covers two Ford dealership locations and requires regular travel to customer sites and local businesses.

Benefits:

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k with company matching contribution available
• Earned Paid Vacations and Holiday Pay
• Immediate PTO Days upon hire start date
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
• Paid Training
  
  
  

Key Responsibilities:

Business Development & Sales

• Identify, pursue, and secure new commercial accounts including fleets, municipalities, construction companies, delivery/logistics businesses, and more.
• Develop customized service plans for commercial customers based on fleet size, vehicle type, usage, and service needs.
• Promote and sell dealership mobile service capabilities to business clients seeking on-site repairs and maintenance.
• Create and execute targeted sales strategies to achieve service department goals and KPIs.
• Conduct regular follow-ups and account reviews with commercial clients to ensure satisfaction and identify new service opportunities.
  
  
  

Account Management

• Serve as the main point of contact for all commercial service customers.
• Coordinate with service advisors, technicians, and parts staff to ensure timely and accurate service for all commercial accounts.
• Maintain accurate records of all commercial clients, including service history, pricing agreements, and contract details.
• Address and resolve customer concerns or service issues professionally and promptly.
  
  
  

Collaboration & Reporting

• Work closely with Service Managers and Fixed Ops Directors at both dealership locations to align goals and streamline operations.
• Provide weekly and monthly reports on commercial service performance, sales activity, and customer acquisition.
• Stay up to date with Ford Pro and Ford Fleet programs, manufacturer incentives, and service bulletins.
  
  
  

Qualifications:

• 3 years of experience in B2B sales, account management, or service department operations (automotive or related industry preferred)
• Prior dealership experience, especially in a service, fleet, or commercial sales role a plus
• Knowledge of fleet maintenance, and heavy-duty vehicles
• Strong understanding of commercial business needs and service workflows
• Excellent communication, negotiation, and presentation skills
• Self-motivated with the ability to work independently and manage time effectively
• Valid driver’s license and clean driving record
• Full-time, on-site with frequent travel between two dealership locations and customer sites - a vehicle will be provided
  
  
  

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Honda, Volvo, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.