What are the responsibilities and job description for the Access Services Representative - Per Diem position at Rock Health?
Role And Responsibilities
This position involves coordinating patient registration, verifying insurance coverage, and securing financial responsibility while ensuring compliance with EMTALA regulations. Key duties include processing patient demographics, conducting face-to-face interviews, obtaining insurance information, and facilitating collections through estimates and negotiations. The role requires effective communication, customer service excellence, and teamwork to support department productivity and patient satisfaction. Additional responsibilities include handling ED calls, managing patient valuables, updating demographic and regulatory data, and supporting regulatory compliance. For ED units, responsibilities extend to facilitating transfers, creating charts, and monitoring supplies. Ensuring patient safety through identity verification and accurate documentation is critical.
Qualifications And Skills
Candidates should have at least 2 years of experience in a business service setting, with strong verbal and written communication skills. Preferred qualifications include a high school diploma or equivalent, knowledge of insurance, billing, ICD-10, CPT codes, and regulations such as EMTALA and Joint Commission standards. Certifications like HFMA are advantageous. The role demands knowledge of medical terminology, insurance processes, and regulatory requirements, along with interpersonal skills, tact, and empathy. Ability to prioritize tasks, work effectively in a team, and adapt to patient needs is essential.
This position involves coordinating patient registration, verifying insurance coverage, and securing financial responsibility while ensuring compliance with EMTALA regulations. Key duties include processing patient demographics, conducting face-to-face interviews, obtaining insurance information, and facilitating collections through estimates and negotiations. The role requires effective communication, customer service excellence, and teamwork to support department productivity and patient satisfaction. Additional responsibilities include handling ED calls, managing patient valuables, updating demographic and regulatory data, and supporting regulatory compliance. For ED units, responsibilities extend to facilitating transfers, creating charts, and monitoring supplies. Ensuring patient safety through identity verification and accurate documentation is critical.
Qualifications And Skills
Candidates should have at least 2 years of experience in a business service setting, with strong verbal and written communication skills. Preferred qualifications include a high school diploma or equivalent, knowledge of insurance, billing, ICD-10, CPT codes, and regulations such as EMTALA and Joint Commission standards. Certifications like HFMA are advantageous. The role demands knowledge of medical terminology, insurance processes, and regulatory requirements, along with interpersonal skills, tact, and empathy. Ability to prioritize tasks, work effectively in a team, and adapt to patient needs is essential.