Customer and Sales Support Specialist

Position Overview

We are seeking a motivated and detail-oriented **Customer and Sales Support Specialist** to join our team. This role is critical in ensuring an excellent customer experience while supporting the sales team in day-to-day operations. The ideal candidate will assist customers with inquiries, process orders, and coordinate with internal departments to deliver timely and accurate solutions.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Provide product and service information, including pricing, availability, and lead times.
• Accurately enter and process sales orders, quotes, and invoices in the company system.
• Support sales representatives by preparing proposals, order updates, and follow-up communications.
• Track orders from entry to delivery, ensuring customers are updated throughout the process.
• Handle customer complaints or issues promptly and professionally, escalating when necessary.
• Maintain customer records and ensure account details are up to date.
• Collaborate with operations, logistics, and accounting teams to ensure smooth order fulfillment.
• Assist with generating sales reports, tracking metrics, and maintaining CRM data.
• Contribute to a positive customer experience and promote long-term relationships.
  
  

Qualifications

• Previous experience in customer service, inside sales, or sales support preferred.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.
• High attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving attitude and ability to remain calm under pressure.
• High school diploma required; associates or bachelors degree preferred.
  
  

Work Environment and Schedule

• Full-time position, Monday-Friday.
• Office-based role with regular interaction with customers and the sales team.
• May require overtime based on business needs.
  
  

Why Join Us

• Competitive pay structure with performance bonuses.
• Employer-paid health care coverage.
• 401(k) with company match.
• Paid time off and holiday pay.
• Opportunities for advancement in a growing company.
• Supportive and team-oriented work culture.