Spa Coordinator

Job Duties

Greet guest, perform check-in duties, including billing, review guest’s itinerary with guest and notify appropriate person of guest’s arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly 

Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions 

Prepare day’s itinerary, and consultation packets 

Share feedback regarding member and guests' experiences with Spa Director 

Return voicemails to members and guests in a timely manner 

Maintain and pleasant demeanor and always be willing to go the extra mile to assist members or guests  

Maintain a neat and professional demeanor at all times 

Apply to all aspects of daily operating routine, the company values of Rock Barn Golf and Spa. 

Commitment to and demonstration of our Corporate Culture, Vision, Values, and Goals at all times 

Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook 

Maintain current educational notebook 

Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions. 

Keep all products stocked; inform supervisor if a requested product is not available 

Keep all guest areas neat and tidy, free from trash 

Assist co-workers as needed 

Maintain a working knowledge of the Spa’s menu items 

Keep desk stocked with necessary supplies and work materials 

Handle cash, credit cards and gift certificates in a professional, confidential and honest manner. 

Assist guest as need requires 

Sell merchandise in retail area 

Ensure retail shelves are dust free and product displays are neat and orderly