What are the responsibilities and job description for the Manager, system engineering position at Rochester Regional Health Careers?
Position Summary:
The Systems Engineering Manager Manages daily operations for the System Engineering team and provides oversight within Rochester Regional Health of all tactical and strategic infrastructure projects. Drives the planning, design, implementation, organization, and operation of the IS & T, System Engineering Team. Ensures that hardware and/or software are designed and installed in a manner that meets the needs of the organization
Key Responsibilities:
• Manage the System Engineering team while providing technical support for hardware and systems within the RRH infrastructure.
• Coaches team members as required to develop their skills and improve their productivity.
• Ensures that all direct reports are familiar with, trained on and follow all Rochester Regional's procedures and process related to their to our customers and that changes to procedures are reviewed, approved and validated prior to implementation.
• Provide advanced technical assistance to IT and System Eng. staff.
• Works with the Project Manager and other stakeholders to establish project timeline and report on progress.
• Establish processes, procedures and policies related to System Eng. responsibilities at Rochester Regional.
• Provide incident tracking for outages and system failures.
• Responsible for management reporting in conjunction with system activities, capacity, performance, and other important issues.
• Identify and implement both technology and re-engineering processes to improve workflow efficiencies, and operational capabilities within Rochester Regional Data Center environments.
• Develop the processes, tools, and models required to effectively track and forecast data center capacities related to hardware/storage.
• Provide input into the annual capital and expense budgeting process related to system engineering infrastructure.
• Ensure the system engineering infrastructure is documented thoroughly.
• Analyze project needs/requirements and recommend systems to enable enterprise integration of systems and hardware.
• Develop, maintain and communicate project plans and status updates.
• Interface with equipment vendors and service providers to obtain system configurations, quoting and support.
• Resolve trouble tickets assigned to provide exceptional customer service.
Minimum Qualifications:
• Bachelor’s Degree in Computer Science or equivalent work experience in Information Technology.
• Experience with implementation of complex infrastructure.
• Positive attitude with high focus on customer satisfaction.
• Able to work independently as well as part of a team.
• Strong verbal and written communication skills.
• Advanced customer service skills.
PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.
PAY RANGE: $110,000.00 - $130,000.00
Salary : $110,000 - $130,000