What are the responsibilities and job description for the Interpreter Services Coordinator position at Rochester Regional Health Careers?
Job Title: Interpreter Services Coordinator
Department: Communication Service
Location: Rochester General Hospital
Hours Per Week: 0-19 (Per Diem)
Schedule: Varying Schedule
SUMMARY:
The Interpreter Services Coordinator is responsible for assisting with the daily operations of Interpreter Services, performing clerical duties such as filing, accurate data entry, and copying documents. Responsibilities include answering the phones and entering requests from clients into the database, mentoring of and retaining interpreters, scheduling and confirming interpreters for assignments, responding to departmental communications, and reporting and tracking team activity.
RESPONSIBILITIES:
- Schedule and coordinate assignments with interpreters and agencies. Oversee assignment intake from clients via phone, voicemail, pager, email and EPIC database. Manages team vacation and back up for absences. Coach & mentor interpreters.
- Follow thru assignments and cancelations; Maintain privacy and confidentiality.
- Demonstrate excellent organizational skills and the ability to coordinate and work with multiple projects.
- Manage the department pager/emails and dispatches Interpreters as needed.
- Serve as a resource to staff and collaborating departments in resolving complex issues.
- Performs statistical reporting regarding daily encounters and visit descriptions.
- Ability to remain calm and effective under routine, emergent, and urgent assignments
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
- None.
PREFERRED QUALIFICATIONS:
- Associate’s degree preferred. In lieu of degree, equivalent considered.
- Proficient in both verbal and written communication; excellent human relations.
- Ability to work with different cultures and accents.
- Relevant healthcare experience, basic medical terminology, anatomy and physiology.
- Able to work in a fast paced environment and detail orientation.
- Proficient in the use of a personal computer and related software including databases and worksheets. (Excel, Time Management)
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $19.00 - $24.00
Salary : $19 - $24
