Clinical Leader Practices - Center for Refugee Health

Job Title: Clinical Leader Practices - Center for Refugee Health

Location: 222 Alexander Street, Suite 4100 Rochester, NY 14607

(Please see training info below as the campus is scheduled to open in Fall 2025)

Hours Per Week: 40

Schedule: Monday-Friday 8:30am-5pm

OUR Department:

The Center for Refugee Health is a Rochester Regional Health primary care practice located at the corner of Alexander Street and Monroe Avenue. The clinic has a small staff of 15 people including physicians, a care manager, a social worker, and patient navigators. Since opening in August of 2014 the clinic has provided medical care to over 5,000 refugee patients. As the only clinic for Refugee Health in Monroe County, we work closely with the Office of Community Medicine to identify health disparities and address the needs of the patients coming to the clinic. The overarching goal of both departments is to improve health outcomes within the Rochester refugee community.

The Rochester New York Reception and Placement program resettles approximately 1,100 refugees per year. Individuals arrive from all over the world. Countries of origin include Bhutan, Burma, Cuba, Democratic Republic of Congo, Ethiopia, Eritrea, Haiti, Somalia, Afghanistan and Ukraine. Obtaining appropriate medical care is one of the highest priorities during the resettlement process.

We work closely with the local resettlement agencies such as, Catholic Family Center and World Relief, to facilitate an initial health screening and subsequent entrance into primary care for all newly-arriving refugees. The program addresses the multiple barriers refugees face upon arrival in Rochester and helps patients navigate the healthcare system.

SUMMARY

As a Clinical Leader in Practices, your strong ability to lead and guide others serve as valuable resources for staff, as well as facilitating patient care.

RESPONSIBILITIES

• Works closely with the Practice Triad leadership team; lead physician, practice manager and clinical leader, to run the day-to-day functions of the practice, resolving issues and concerns.
• Demonstrates open communication style, consistent with the STAR behaviors and the mission / vision of the organization.
• Functions as the clinical resource for LPN, MOA and Clerical staff.
• Demonstrates the philosophy of rounding with purpose on patients, staff, and physicians in the practice using key words at key times to identify issues. Ensures that staff is rounding on patients, consistently using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you).
• Resolves any issue or concerns at the time of the rounding. Follows up any concerns with lead physician and nurse manager.
• Identifies and has knowledge of all high risk patients and ensures plan of care is current.
• Recognizes staff for a job well done or for role modeling.
• Coaches staff privately when performance is below standard. Initiates counseling and/or assists with disciplinary action process.
• Maintains an awareness of individual practice issues and resolves them professionally, consistent with implementing HR policies and is able to hold staff accountable for their actions.
• Participates in the selection of new staff, working with the team, ensuring peer interview process is followed.
• Is fiscally responsible, participates with the leadership team in the practice budget development and management.
• Responsible for the success of the practice pillar goals, working closely with the triad leadership to achieve patient satisfaction, employee satisfaction, financial, growth, and quality goals that are aligned with the organizational goals.
• Ensures the educational requirements of the staff are obtained and maintained annually. Assures that any new change in practice is accompanied with staff competency.
• Mentors all new clinical staff and acts as an ongoing mentor to the practice staff.
• Completes the annual performance appraisal process on all direct reports, using feedback from the lead provider and other pertinent team members.
• Makes assignments based on needs of patients and competency of staff.
• Ensures all staff is working appropriately within their scope. Ensures appropriate number of staff is available in the practice at all times; assigns and monitors lunch, break, and committee meeting coverage. Communicates any staffing overages or needs to Nurse Manager.
• Evaluates staffing on a daily basis. Makes difficult staffing decisions with fair and consistent policies.
• Maintains all regulatory compliance in the practice, prepares the staff for a constant state of readiness.
• Demonstrates a good understanding of the national patient safety goals and ensures that the team is well versed and practicing within those goals.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Associate’s degree in nursing required. Bachelor’s degree in Nursing preferred.
• Minimum of 2 years RN experience preferred

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

PAY RANGE: $70,000.00 - $89,045.00

Salary : $70,000 - $89,045