Service Technician

Job Summary

The Field Service Technician II provides an elevated level of service to all contracted Water Treatment accounts through efficient monitoring and application of service programs and procedures. This position performs routine troubleshooting, field installations and repairs of chemical feed and control equipment while maintaining high quality standards.

Essential Job Functions

• Develop positive relationships by maintaining continuing contact with accounts to promote the Company’s products
• Schedule and perform service routes
• Provide services to customers in accordance with the Division’s Minimum Service Standards
• Deliver customer technical training as required
• Identify potential business opportunities and transfers to sales
• Handle and install various chemical dispensing and application equipment
• Handle and apply treatment products in an environmentally safe manner
• Perform analyses and evaluation of treatment programs to determine product effectiveness and make adjustments as necessary
• Routinely troubleshoot for problem/solution identification
• Installs and repairs all chemical feed, dispensing, application and control equipment
• Provide service reports on status of existing programs at each account
• Perform chemical cleanings and power washings of customer equipment
• Make recommendations for improving existing treatment programs
• Properly care for and maintain all Company-owned equipment including tools, instruments, safety equipment and vehicles
• Comply with company safety standards including safe vehicle operation
• Complete all administrative requirements including basic skills/safety training courses
• Order inventory and supplies required to perform services
• Ensure regular communication with service team members and sales personnel
• Other similar and comparable duties as required and assigned
  

Education

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION :

• High school or technical school diploma required
• Associate’s degree in science preferred
• Valid driver’s license (clean driving record)
  
  

Experience

• 3 - 5 years of maintenance, sanitation, water treatment and/ or food plant industry related experience required
• Basic pipe fitting and electrical ability required
• Advanced level knowledge of food and water treatment fundamentals, practices, and terminology
  
  

Skills

• Advanced mechanical, plumbing, and electrical skills
• Competent use of tools & safety equipment
• Chemical testing & interpretation
• Advanced understanding of water treatment, cooling towers, and heating systems
• Computer skills including e-mail, Word, and Excel
• Experience in maintenance and repairs – CIP, plumbing and electrical experience
  
  

Competencies

• Effective communication (Verbal, Listening & Written)
• Analytical & Problem Solving
• Customer/Vendor Relationship and solution focused
• Drive for results
• Action Oriented
• Critical thinking
• Planning & Priority Setting
• Technical Knowledge
• Teamwork
  
  

Physical Requirements/ Working Conditions

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required
  
  

SAFETY RESPONSIBILITIES: Employee shall be familiar and comply with all safety policies and procedures of the company.