Field Service Engineer

Rochester Midland Corporation is searching for an experienced Field Service Engineer in the York PA area to provide advanced level of service and consultation to the customer’s applications that are related to water treatment in our Light Industrial organization. The position will cover PA/MD/DC and will require 1-2 nights overnight / month. The FSE performs advanced troubleshooting and optimization, while maintaining best in class quality standards and delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.

Essential Job Functions

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
  
  

Education/ Special Licenses Or Certification

• Bachelor’s degree in chemistry, engineering, or related field required
• Valid driver’s license
  
  

Experience

• Minimum of 5 years of maintenance, and water treatment industry related experience required
• Expert level knowledge of water treatment fundamentals, practices, and terminology
  
  

Skills

• Excellent presentation, verbal, and written communication skills
• Deep knowledge base in cooling, boiler, wastewater and food sanitation
• Proficient in the use of monitoring and diagnostic tools
• Able to build professional customer presentations using MS Office tools
• CRM software
  
  

Competencies

• Analytical
• Problem Solving
• Planning, priority setting, and time management
• Autonomous
• Ability to succeed in a fast-paced environment
• Quality and detail oriented
• Teamwork
• Transparency in communication
  
  

Physical Requirements/ Working Conditions

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required
  
  

SAFETY RESPONSIBILITIES: Employee shall be familiar and comply with all safety policies and procedures of the company.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.