What are the responsibilities and job description for the IT Business Systems Administration Support Team Lead-1 position at Rochester Institute of Technology?
Essential Duties & Responsibilities
Operations, Administrative, Service, or Technical Support Level 4 - Advanced or lead role with deep subject matter expertise and/or functions as a formal or informal team lead. Leads challenging and non-routine tasks, assignments, and projects, often coordinating across teams and developing new methods or techniques. Mentors less experienced staff and reviews or delegates work.
Why Work for RIT Auxiliary Services TechnologyRIT Auxiliary Services Technology helps provide services and support with our business partners across campus throughout Dining units, Facilities, Housing, Arenas, and the new Performing Arts Center. As a university‑wide operation, we're committed to helping our business partners create a welcoming environment and ensure that operations are moving efficiently and effectively through rapid response to tickets, chat, and phone call triage. You'll work alongside a diverse team, including students from many backgrounds in a rapid paced and ever evolving team. Your contributions will ensure that all our business-partners feel supported which helps us to collaborate effectively while ensuring long‑term success. We are responsible for hundreds of devices across campus, multiple systems, and close to 5 million transactions a year which gross close to $40 million dollars.
Non-Exempt
Work Location
Hybrid
Compensation
$26.20 - $41.90
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
To apply, visit https://rit.wd12.myworkdayjobs.com/en-US/careers/job/RIT-Main-Location/IT-Business-Systems-Administration-Support-Team-Lead-1_JR101646
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- Performs routine system maintenance for department systems to ensure proper functionality and availability
- Troubleshoots basic and common technical issues
- Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
- Maintains, configures, and tests future system applications and functionality
- Drafts, manages, and updates user protocols, guides, and similar documentation
- Provides training and support to end users
- Other duties as assigned
- Knowledge of operating systems such as Windows or Linux
- Knowledge and use of system management tools and scripting languages
- Skill in testing, patching, and maintaining systems
- Skill in troubleshooting and performing root cause analysis
- Ability to work independently or as part of a team
- Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors
- Associate's degree in related field
- 4 years of relevant experience
- Equivalent combination of experience & education may be considered
Operations, Administrative, Service, or Technical Support Level 4 - Advanced or lead role with deep subject matter expertise and/or functions as a formal or informal team lead. Leads challenging and non-routine tasks, assignments, and projects, often coordinating across teams and developing new methods or techniques. Mentors less experienced staff and reviews or delegates work.
Why Work for RIT Auxiliary Services TechnologyRIT Auxiliary Services Technology helps provide services and support with our business partners across campus throughout Dining units, Facilities, Housing, Arenas, and the new Performing Arts Center. As a university‑wide operation, we're committed to helping our business partners create a welcoming environment and ensure that operations are moving efficiently and effectively through rapid response to tickets, chat, and phone call triage. You'll work alongside a diverse team, including students from many backgrounds in a rapid paced and ever evolving team. Your contributions will ensure that all our business-partners feel supported which helps us to collaborate effectively while ensuring long‑term success. We are responsible for hundreds of devices across campus, multiple systems, and close to 5 million transactions a year which gross close to $40 million dollars.
- Strong Benefits That Support You Comprehensive health coverage, employer‑paid disability, and wellness resources.
- Grow With Us Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.
- Invest in Your Future Competitive retirement plan with up to 8% employer match.
- Location: Hybrid environment, flexible with work-from-home and in-person schedules based on team schedule and work requirements.
- Work Schedule: Second and third shifts, during the school year there will need to be weekend coverage to ensure all operations are running smoothly. The schedule will need to fluctuate based on University-wide events, and academic breaks.
Non-Exempt
Work Location
Hybrid
Compensation
$26.20 - $41.90
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
To apply, visit https://rit.wd12.myworkdayjobs.com/en-US/careers/job/RIT-Main-Location/IT-Business-Systems-Administration-Support-Team-Lead-1_JR101646
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-8d632128a737c049a8a5137ad3ea9d42
Salary : $26 - $42