Assignment Assistant

9982BR

Finance & Administration

Auxiliary Services

Job Summary

RIT Housing houses over 6,500 students annually in a variety of housing types through comprehensive processes and procedures. The Assignment Assistant reports to the Senior Assignment Coordinator of RIT Housing and plays a critical role in managing housing assignments.

This position oversees daily room change requests, seasonal term assignments, Early Arrival and Late Departure processes, and special initiatives related to strategic management of vacancies to maximize revenue. The role requires close collaboration with Residence Life, Auxiliary Facilities, and Facilities Management Services to ensure accurate data, timely communication, and smooth occupancy transitions. The Assignment Assistant also supports marketing efforts to optimize housing revenue, maintains system accuracy through detailed reporting and database management. This role involves frequent interaction with students and parents and requires emotional intelligence to navigate sensitive conversations and provide referrals to campus support resources. Additionally, the position contributes to continuous process improvement and represents Housing at campus-wide events and service channels.

Job Responsibilities

• Responsible for processing and coordinating daily room change requests for both current and future academic years. This includes managing dashboards and workflows to ensure timely and accurate handling of requests. The role requires close collaboration with Residence Life, Auxiliary Facilities, and Facilities Management Services to support smooth transitions. Key responsibilities include student outreach, offer communications, and coordination of key distribution and access updates.
• Manages Early Arrival and Late Departure requests for both individuals and groups. This includes ensuring that the student portal pathways and pages are properly configured to accept requests and that automated communications are sent accurately. The role involves proactive outreach to departments bringing students in early or extending their stay, as well as coordination with Auxiliary Facilities and Facilities Management Services to confirm approvals or denials and ensure spaces are ready for occupancy. Communicates decisions to students, arranges alternate housing or temporary bookings when needed, and creates appointment times to manage the flow of arrivals. Additionally, billing documents are prepared and submitted to the Financial Manager, contributing to the generation of supplemental revenue.
• Collaborate with Auxiliary Facilities, Facilities Management Services and Residence Life for Room Turnover Process after a student checks-out. Including workflow of room inspections, cleaning, access, furniture and special projects. Sets priority of work to be done to accommodate pending room changes.
• Identify and market available housing vacancies to generate supplemental revenue. This includes leveraging website content, targeted email campaigns, and social media strategies to promote available spaces. Promote higher-rent vacancies and offer upscale housing options to students currently assigned to lower-rent units, with the goal of optimizing occupancy and increasing revenue through strategic reassignment and sales efforts.
• Manages the Double-as-Single Initiative, which aims to generate revenue while enhancing the student housing experience. This involves offering students assigned to multi-person rooms the opportunity to convert their assignment into a single-occupancy room. Identify eligible vacancies, market the upgrade option, and facilitate the reassignment process to ensure a smooth transition and maximize occupancy value.
• Process housing assignments and communications related to Spring Semester and Summer Term. Support preparations for spring and summer term arrivals.
• Responsible for creating open space lists and reviewing space closures & notes to ensure database system accuracy and transparency for all departments.
• Create detailed occupancy and assignment reports that can be used for data driven decision making.
• RIT Service Center license holder to resolve level 2 tickets related to relevant work providing excellent customer service. Continual slack support throughout the day to Service Center agents.
• Manage NTID Apartment assignments.
• Engages in a high level of student interaction, particularly related to room changes, and must demonstrate strong emotional intelligence to navigate difficult conversations and sensitive situations. The role includes offering appropriate referrals to campus support resources such as Residence Life, Case Management, Student Conduct, and the Student Health Center, ensuring students receive the guidance and support they need during transitional periods.
• Responsible for project-based work focused on continuous process improvement and workflow efficiency. This includes identifying opportunities to streamline operations, enhance staff productivity, and improve the overall student experience through thoughtful analysis and implementation of new strategies and systems.
  
  

Required Qualifications

• Strong analytical and problem-solving skills
• Ability to work well with people
• Skilled at conflict resolution
• Excellent written and verbal communication skills
• Proven experience using technology and common software - MS Office Suite
• Good organization skills
• Administrative, task management and time management skills
• Ability to work under strict deadlines
• Must be able to work autonomously with minimal supervision
• Detail oriented with ability to effectively handle multiple and changing priorities
• Emotional intelligence for student support navigation
• Process improvement mindset
• Strategic thinking abilities for project-based work
• Candidates must be eligible to work in the United States.
  
  

Some weekend and evening hours required throughout the year.

Preferred Qualifications

2 years' professional experience

Experience with housing assignment software or CRM platforms

Background in student services or housing operations

Skills in data analysis or workflow automation

Department/College Description

Minimum Qualifications

• Strong analytical and problem-solving skills
• Ability to work well with people
• Skilled at conflict resolution
• Excellent written and verbal communication skills
• Proven experience using technology and common software - MS Office Suite
• Good organization skills
• Administrative, task management and time management skills
• Ability to work under strict deadlines
• Must be able to work autonomously with minimal supervision
• Detail oriented with ability to effectively handle multiple and changing priorities
• Emotional intelligence for student support navigation
• Process improvement mindset
• Strategic thinking abilities for project-based work
• Candidates must be eligible to work in the United States.
  
  

Some weekend and evening hours required throughout the year.

Professional Area

Employment Category: Fulltime

Staff Job Function: Wage Band: $16 - $25

Hourly/Salary Minimum: $16

Hourly/Salary Maximum: $25

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

Hourly/Salary Minimum: 16

Hourly/Salary Maximum:25

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