What are the responsibilities and job description for the Patient Care Coordinator position at Rochester Emergency Veterinary Services?
Job Summary
We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for clients regarding their pets care, ensuring a seamless experience from start of visit till discharge. Your energetic approach and excellent communication skills will help foster positive client relationships, streamline administrative processes, and support the delivery of high-quality pet healthcare services. This position offers an exciting opportunity to make a meaningful impact on patient outcomes while working in a fast-paced, supportive environment.
Duties:
· Greets and assists clients in a professional, friendly, and compassionate manner, both in person and over the phone.
· Coordinates medical information between the medical team and the clients.
· Reviews doctor’s notes to build medical service estimates and charges.
· Discusses medical charges with the client.
· Maintains accurate client and pet records in the hospital's management system.
· Processes client payments, including billing and insurance claims.
· Coordinates with veterinary technicians and veterinarians to ensure all information is communicated effectively and appointments are managed appropriately.
· Handles client concerns or complaints with empathy and professionalism, escalating issues as needed.
· Monitors and manages client communications via phone, email, and messaging platforms.
Join us as a Patient Care Coordinator if you’re passionate about delivering exceptional patient experiences while supporting healthcare teams with your energetic attitude and detailed-oriented approach!
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $18 - $24