Rochester Collision North Production Manager

We're looking for a driven, results-oriented Collision Center Production Manager to lead daily operations in a fast-paced, high-volume collision repair facility. If you're a person who thrives on organization, teamwork, and delivering exceptional customer experiences, we want to hear from you.

Reports to: Collision Center Assistant Manager

Job Summary

At Rochester Collision Center, we believe great repairs start with a great team. The Production Manager is responsible for leading daily production, maximizing shop efficiency, ensuring repair quality, and delivering an exceptional customer experience by keeping every repair moving from blueprint to delivery.

Core Responsibilities

• Lead daily production and workflow to maximize efficiency and minimize cycle time.
• Perform mirror matching to verify all parts are correct, complete, and ready before repairs begin.
• Ensure 100% parts accuracy and completeness, eliminating delays caused by missing, incorrect, or damaged parts.
• Conduct final quality control inspections prior to vehicle delivery.
• Monitor repair progress and proactively remove production bottlenecks.
• Approach repair planning with urgency and attention to detail to eliminate waste and rework.
• Monitor all work in progress and maintain accurate repair status.
• Coordinate technicians, estimators, parts personnel, and office staff to maximize throughput.
• Partner with technicians to meet production goals while maintaining repair quality.
• Communicate effectively with customers, insurance partners, vendors, and team members.
• Participate in daily production meetings and adjust repair schedules as needed.
• Maintain a clean, organized, and safe production environment.
• Perform other duties as assigned.
  
  
  

Job Requirements

• Valid driver's license with a clean driving record.
• Ability to operate manual and automatic transmission vehicles.
• Completion of background and drug screening.
• Strong understanding of collision repair processes, blueprinting, parts management, and production scheduling.
• Experience performing mirror matching and verifying repair plans.
• Experience with CCC ONE and/or Mitchell preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to lead in a fast-paced environment while maintaining quality and customer satisfaction.
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals to perform the essential functions.

• Physical Demands: Standing, walking, sitting, lift 50 pounds, safe driving based on current conditions and applicable laws.
• Working Conditions: Loud noise and exposure to outdoor weather conditions.
  
  
  

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
• Customer Enthusiasm
• Employee Satisfaction
• Financial Performance
• Market Effectiveness
• Ongoing Improvement
• “Grow people, make friends and do good.”
• Exhibit personal excellence by setting a high standard of performance. Consistently meet or exceed quality standards and requirements.
  
  
  

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.