Clothes Closet Manager

JOB TITLE: Clothes Closet Manager

JOB STATUS: This is a full-time position (35 hours a week). Due to responsibilities, it is important that the candidate is able to be in the office 9:00 a.m. to 4:00 p.m. Monday through Thursday and 9:30 a.m. to 2:30 p.m. on Saturday.

REPORTS TO: Executive Director

DIRECT REPORTS: Assistant Managers (employees) and Volunteers

JOB DESCRIPTION:

The Neighborhood House Clothes Closet is a thrift store providing free clothing to Neighborhood House clients and low priced clothing to the public. We are looking for a compassionate and organized leader who will manage the day-to-day operations of the Clothes Closet. This requires supervising part-time staff and a team of volunteers, caring for clients and customers, overseeing sales and cash handling procedures, attaining sales goals, setting standards for loss prevention, processing donations and merchandising. The ideal candidate for this position has some experience with retail merchandising, customer relations and overall retail management. The Clothes Closet Manager is a member of the Neighborhood House Leadership Team.

COMPENSATION: $22 per hour

JOB DUTIES:

• Operations and Store Management:
  • Assist clients with shopping needs and explain Clothes Closet procedures to new clients and any changes to existing clients.
  • Record client shopping visits in the client database (Apricot) and report any issues or discrepancies to the Client Services Director.
  • Assist customers as needed and explain Neighborhood House to those unfamiliar.
  • Manage the processing and acknowledgement of donated items including sorting, pricing, tagging, hanging, displaying and disposal.
  • Ensure that all sales transactions are handled properly and in-line with NH cash and credit card handling procedures.
    
  • Communicate volunteer needs with volunteer coordinator.
  • Maintain and increase knowledge of resale and thrift trends through periodic reading (blogs, publications) and participation in webinars, staff meetings and periodic off-site training.
  • Review client guidelines and pricing yearly, discuss any possible update with director.
  • Complete month end report and yearly comparison report and send to director.
    
• Maintain professional/clean retail environment.
  • Complete change over twice a year in a timely manner.
  • Ensure the merchandise on the floor is properly sized, colorized and displayed.
  • Curate the specialty priced items and keep with current trends.
    
  • Oversee storage of off-season merchandise.
  • Determine items deemed as “client only” and communicate additional needs of these items to marketing manager.
  • Communicate with office manager any needs for items designated for clients and request funding (gift cards) for these items.
  • Coordinate with a volunteer to purchase these items.
  • Identify maintenance problems at the store and communicate to the Executive Director to ensure a safe, pleasant and clean working environment.
    
  • Other organizations also help us with these items, communicate with them of our needs (Assistance League and donors listed in Managers Manual).
  • Supervise weekly cleaning of CC.
• Staff Management
  • Establish work schedules for Assistant Managers and volunteers.
  • Manage HR system (BambooHR) for Assistant Managers.
  • Establish goals for Assistant Managers and approve hours bi-weekly.
  • Communicate with Assistant Managers goals/areas of improvement/successes.
  • Train volunteers on sorting, accepting donations, any other functions that may be needed. Familiarize volunteers with signup procedures and who should be notified for absences.
• Marketing and Promotion
  • Maintain professional promotional materials (sandwich board and interior signage)
  • Communicate wish list needs, special donations (groups) and any other events to marketing director, send pictures as appropriate.

JOB SKILLS & REQUIREMENTS:

• 5 years of experience in retail management and merchandising
• Excellent written and verbal communication skills
• Previous experience with developing, implementing and management of processes and procedures
• Ability to lead volunteers and staff members.
• Ability to manage difficult interpersonal situations with the public.
• Experience with Microsoft Office applications.
• Ability to lift at least 25 lbs.
• Must have a passion for our mission. Prior experience in nonprofit operations is a plus.
• Willingness to learn specific computer applications: Apricot – Client Services Tracking system.

ABOUT US:

Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship. We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.

Life circumstances such as sudden job loss, divorce or death of a spouse, can change the life of a family in a moment’s notice. Neighborhood House recognizes the basic needs of residents in crisis and responds with emotional and financial assistance. We believe that neighbors helping neighbors is the model of a strong community.

Our key client services include: food pantry, clothes closet, financial assistance, transportation, sustainability services and counseling.