What are the responsibilities and job description for the Front Desk Agent position at Rochester Airport Marriott?
Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a PM Front Desk Agent for the Rochester Airport Marriott, Rochester NY.
Why Work With Us?
Comprehensive Benefit Package: including medical,dental vision.
-
- Paid Vacation time,Holiday pay,Persona time,Charity time,sick time.
- Exceptional Perks:401k with 3% company match.
- Marriott Employee/friends and family room rate and meal discounts.
- Promotional opportunities with a growing company
- Paid training
- Compensation
Responsibilities
-
Greet guests and manage check-ins and check-outs
-
Handle reservations, cancellations, and room assignments
-
Assist guests with questions, directions, and local recommendations
-
Address and resolve guest concerns professionally
-
Maintain accurate guest records and room key inventory
-
Support front desk operations as needed
Requirements:
- Must be able to work the PM Shift (ie, 2-10pm, 3-11pm, 4p-12a)
- Must be available on weekends
- Experience with an Marriott branded hotel highly desired
-
Be able to manage time effectively, complete required tasks on time
-
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
-
High School diploma or equivalent required
-
Stable work history required
-
Strong understand of Microsoft Office products (Excel, Word, Outlook)
-
Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
-
Must be able to convey information and ideas clearly
-
Must maintain composure and objectivity under pressure
-
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
-
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.