Customer Service Specialist - Roche Bobois

Company

ROCHE BOBOIS is one the largest and most famous contemporary European furniture companies.

The North American branch operates 35 stores. Learn more at our web site: www.roche-bobois.com.

Job Offer

Job Title: Customer Service Specialist

Supervisor: Logistic Manager

Location: Roche Bobois Warehouse
2310 E Gladwick St, Rancho Dominguez, CA 90220

Schedule: Monday to Friday from 7 a.m. to 3.30 p.m.

Job Description

We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Qualifications

• Customer Service: 3 years (Required)
• High school or equivalent (Preferred)
• Excellent written and oral communication skills
• Ability to multi-task and critical thinking to solve problems
• Competency with computer skills, Microsoft Office
• Ability to work independently and at fast paced environment
• Able to provide basic technical support or troubleshoot client's problems.

Responsibilities

• Daily delivery reports for each showroom
• Identify and assess customers’ needs to achieve satisfaction
• Work with European factories to find solutions
• Coordinate and work with other departments such as repair technicians and warehouse team for technical or order issues
• After-sale issues follow-up with clients and showrooms
• Searching for third party company/technicians in the U.S.
• File after-sale issue reports in corporate system and internal system

Benefits

• Health, dental and life insurance
• Paid Time Off
• Paid Holiday

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Experience:

• Customer service: 1 year (Required)
• Case management: 1 year (Required)

Work Location: In person

Salary : $20 - $21