What are the responsibilities and job description for the Customer Service Representative position at Rocco Building Supplies, LLC?
Company Description
Rocco Building Supplies, LLC is a wholesaler and distributor specializing in high-quality building materials for lumberyards and retail home centers. The company is dedicated to providing reliable products and services to businesses in the construction and home improvement industries. Based in Harrisonburg, VA, Rocco Building Supplies prides itself on its commitment to excellence and building strong relationships with its clients and partners.
Role Description
This is a full-time, on-site role located in Harrisonburg, VA. The Customer Service Representative will be responsible for addressing customer inquiries, resolving concerns, and ensuring a positive experience throughout the customer journey. Day-to-day tasks include providing support via phone and email, handling orders, and collaborating with internal teams to address customer needs and maintain customer satisfaction. Representatives will also assist in troubleshooting customer issues and ensuring timely resolutions.
· Listen, analyze and calculate the customer’s unique order requirements.
· Receive and process orders using the DMSI Agility computer system.
· Provide product information and quotes to customers in a timely fashion over the telephone, on line, in person.
· Maintain office records and generate reports (automated and manual).
· Perform other duties as determined by the Director of IT and Customer Experience.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Understanding of Customer Experience and a commitment to delivering positive interactions
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
- Proficiency in using Microsoft Office Suite, including Outlook and Excel
- Proficient in English—strong reading, writing, and verbal communication
- Proficient in Math—including measurements (fractions)
- High level of accuracy, efficiency and accountability; attention to detail
- Excellent communication and interpersonal skills; pleasant phone presence
- Must demonstrate strong organizational skills and ability to multi-task in fast paced environment: answer phone, speak with customer, enter orders, research product
- Previous experience in a customer service role, preferably in the building materials or retail sectors