What are the responsibilities and job description for the QUALITY TECHNICIAN position at Robroy Industries?
What You’ll Be Doing
- Inspect parts using calipers, micrometers, gauge pins, thickness gauges, fixtures, and other standard measurement tools
- Perform first-piece approvals for CNC operations
- Investigate defects and customer issues using 5 Whys and 8D (experience required)
- Accurately document inspection results, nonconformances, and corrective actions with full traceability
- Communicate quality decisions clearly to operators, supervisors, and managers
- Drive scrap reduction and continuous improvement using data and metrics
- Stop production or shipment when parts do not meet requirements
- Maintain disciplined, organized, and audit-ready documentation practices.
- Support ISO 9001 activities, including internal audits.
- Ensure compliance with internal procedures and external standards (UL, CSA, NEMA, NEC).
What We Need From You
- 2–4 years manufacturing inspection or quality experience
- Strong hands-on measurement skills (we do not train basic quality)
- 2–4 years of manufacturing experience with hands-on inspection and measurement proficiency.
- 2 years working within a documented quality system, including traceability and disciplined documentation.
- 1–3 years participating in root cause and problem-solving activities (5 Whys, 8D).
- 2 years in a production-facing quality role requiring communication, influence, and conflict navigation.
- 1–3 years working with quality metrics, data analysis, and continuous improvement efforts.
- Ability to handle conflict professionally and stand firm on facts
- Receive customer quality issues and lead investigation, containment, root cause identification, and corrective action.
- Ensure implemented changes effectively resolve the issue and meet ongoing quality expectations.
- Drive follow-through to completion—no open loops. Promote safety, housekeeping, and compliance in all quality-related activities.
- Act as a collaborative problem solver and trusted quality partner on the shop floor
Education
- High School Diploma or GED required
- Associate degree in Manufacturing, Engineering, or Quality preferred
This Is NOT the Job If You
- Prefer desk-only quality roles
- Avoid confrontation or tough calls
- Treat quality as policing or enforcement
- Struggle with documentation or follow-through
Why People Stay
- Stable manufacturing work
- High trust and autonomy
- Clear path to increased responsibility
- Respect for quality decisions