Infrastructure Solutions Architect

Job Description

• Requires experience, creativityand multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
• Responds to Tier 1 & 2 support requests.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.
• The Infrastructure Solutions Architect 2 is responsible for effective provisioning,
• installation/configuration, operation, and maintenance of computer hardware
• and software and related infrastructure. This individual ensures that system
• hardware, operating systems, software systems, and related procedures adhere
• to Commonwealth policies, standards, and guidelines.

Responsibilities

• include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual
• innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all
• hardware, server resources, systems and key processes, reviewing system and
• application logs, and verifying completion of scheduled jobs such as
• backups.
• Perform regular security monitoring to identify any possible
• intrusions. Perform daily backup operations and regular file archival
• and purge as necessary.
• Create, change, and delete user accounts per
• request. Provide Tier III/other support per request from various
• constituencies.
• Investigate and troubleshoot issues. Diagnose and
• recover from hardware or software failures. Coordinate and communicate
• with impacted constituencies.
• Apply OS patches and upgrades on a
• regular basis, and upgrade administrative tools and utilities. Configure /
• add new services as necessary.
• Upgrade and configure system
• software that supports GIS infrastructure applications or Asset Management
• applications per project or operational needs.
• Maintain operational,
• configuration, or other procedures.
• Perform periodic performance
• reporting to support capacity planning. Perform ongoing
• performance tuning, hardware upgrades, and resource optimization as
• required.
• Configure CPU, memory, and disk partitions as required.