Supervisory Medical Support Assistant

This position plans, organizes, directs, coordinates, reviews and evaluates the work of subordinate staff in accomplishing assigned Care in the Community/Non-VA Care programs. This position includes the supervision of Lead Medical Support Assistants and Advanced Medical Support Assistants. This position includes supervising and conducting program analysis studies and evaluations for situations that affect the orderly and efficient processing of the medical center Care in the Community Program.

Qualifications:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Certification. None required.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GS-8 Grade Determinations: In addition to the basic requirements above, applicants must meet the following experience: Experience. One year of experience equivalent to the GS-7 grade level. Examples of credible experience at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
AND
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

1. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
2. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
3. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
4. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
5. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Note: You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Preferred Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08.

Physical Requirements: Work is performed in an office setting and is primarily sedentary. May Require lifting and carrying light loads (e.g. files, records, etc.)

Responsibilities:

Total Rewards of a Allied Health Professional

Duties at this level include:

• The functionary is responsible for all administrative aspects to include evaluation, planning, implementation and direction of the Care in the Community Program as directed by the Service Chief and Assistant Chief.
• Provides guidance to the facility staff in regard to the Care in the Community Program pertaining to consultation processing, care delivery and results processing. He/she is responsible for training subordinate personnel in relation to these functions.
• Responsible for professional development of subordinate personnel.
• Under the auspices of the Chief and Assistant Chief, will assign tasks to be accomplished, considering priorities, and requisite needs of the assignment and capabilities of the program.
• Incumbent works collaboratively in an interdisciplinary coordinated care delivery model within Care in the Community to accomplish tasks at hand performing any needed function associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, and/or NIC (Non-Institutionalized Care) program services activity, consultation management, and record retrieval.

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Telework: May be approved on Ad-hoc basis at the discretion of the supervisor.
Virtual: This is not a virtual position.
Functional Statement #: 40695-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Salary : $61,730