What are the responsibilities and job description for the IT Support Technician 1 position at Robinson Tech?
IT Support Technician I Entry Level
IT Career Launchpad
Location:Kennewick, WA (office-based, occasional client site visits)
Employment Type:Full-Time
Compensation:$17.13$21.63/hour ($35,630$45,000 /year)
Schedule:MondayFriday, 8am5pm
About Us
Robinson Tech is a values-driven IT managed service provider serving Tri-Cities businesses since 2006. We are built on four core values Health, Relationships, Curiosity, and Gratitude and our mission is helping organizations achieve their goals through technology and leadership. We are a tight-knit team that takes care of our clients and each other.
About the Role
Thiscanstart ofyour technology career. You do not need an IT background you need curiosity, a great attitude, and the drive to learn. We will teach youthe tools,the systems,and the craft. You will start by helping clients solveeverydaytech problems and grow along a documented path: Tier 1 to Tier 2andup. We invest in people who invest in themselves.
What You Will Learn to Do
- Help clients with everyday IT issues password resets, software, basic troubleshooting
- Set up and support computers, printers, and devices
- Document your work clearly so the whole team staysin sync
- Learn our monitoring, backup, and ticketing systems
- Communicate with clients in a friendly, professional way
- Know when and how to escalate bigger issues
What We Are Looking For (attitude over experience)
- A genuine desire to learn and grow in technology
- Comfortable around computers and curious about how things work
- Friendly, patient, and great with people
- Reliable, organized, and follows through
- Coachable takes feedback and runs with it
- No IT experience orcertificationsrequired. CompTIA A or IT Fundamentals is a plus, and we will help you earn certs on the job.
Why You Will Love It Here
- Real training and a clear path to advance we promote from within
- Wehelppay for and support your certifications
- A supportive, values-driven team that has your back
Benefits
- Medical, dental, and vision coverage
- Simple IRA retirementoption
- Cell phone allowance
- Paid time off vacation, sick leave, and holidays
How to Apply
Submit your resume anda short noteabout why you want to start a career in IT. Please also answer these three questions:
- Why do you want to work at Robinson Tech?
- Do you have (or are you pursuing) any CompTIA certifications?
- What are you doing to learn outside of work and/or school?
Salary : $35,630 - $45,000