What are the responsibilities and job description for the Sales Operations Specialist — Order Management position at Robinson Lumber Company?
Robinson Lumber Company is looking to hire a Sales Operations Specialist to join our team in an Order Management-focused role. Responsible for the customer and order lifecycle, you will oversee accounts from order entry through shipment handoff — managing data accuracy, coordinating across internal teams, and serving as a reliable point of contact throughout the process. We have an established operations team that will provide one-on-one training and mentoring. A good candidate is organized, adaptable, and comfortable managing complexity across multiple accounts simultaneously.
Your responsibilities will include:
- Entering and validating sales orders and purchase orders
- Acting as a coordination hub between Sales, Logistics, Credit, and Supply teams
- Maintaining accurate and complete order and shipment records in Salesforce
- Monitoring open orders and proactively following up on status, readiness, and outstanding items
- Supporting credit management and escalating issues appropriately
- Reviewing and resolving order discrepancies, documentation gaps, and account issues
- Other tasks as assigned
To be considered you must:
- Experience in operations, order management, supply chain coordination, or a related field preferred
- Be highly organized with the ability to manage competing priorities without dropping the ball
- Communicate clearly across teams and know when to escalate
- Possess a teamwork mentality