Accounts Receivable Collections Specialist

Position Summary

Drive day-to-day Finance Department operations by managing accounts receivable activities, coordinating timely client follow-up, preparing accurate reports, and maintaining reliable financial records.

Duties/Responsibilities

• Prepare audit-ready accounts receivable and credit balance details for letters and response requests.
• Build productive relationships with attorneys and LAAs to identify business needs and accelerate client follow-up on past-due invoices.
• Complete vendor and ACH documentation and establish new client profiles for E-Payables setup.
• Deliver audit reports promptly to LAAs and attorneys upon request.
• Resolve client overpayments by coordinating follow-up, researching account details, and determining the appropriate disposition.
• Generate aged accounts receivable reports to support review and collection activity.
• Apply and reverse credits in coordination with attorneys and the billing department.
• Distribute W-9 and credit card authorization forms to clients and attorneys as needed.
• Maintain collection module contacts to support consistent future follow-up.
• Produce lifetime accounts receivable history reports for clients and attorneys upon request.
• Coordinate client address updates with the appropriate departments to maintain accurate records.
• Revise invoices to reflect credits, discounts, address updates, and other approved adjustments.
• Review and file client bankruptcy notices, then notify attorneys of new notices.
• Use Aderant and EIS to generate accurate reports.
• Prepare monthly informational statements and coordinate review with team members and the manager before mailing.
• Validate electronic bills for assigned clients to ensure accuracy and readiness for submission.
• Process write-offs for deductions and discounts as directed by attorneys, securing additional approval when required.
• Maintain current spreadsheets and S-Drive documents to support accurate tracking and reporting.
• Perform additional duties as assigned to support departmental needs.

Experience

• 3–5 years of accounts receivable collections experience, along with practical knowledge of data processing, Excel, and electronic billing websites. Experience with Aderant, Expert Collection, and EIS is preferred.

Education

• Associate degree or equivalent experience required.

R C supports the flexibility provided by a hybrid work model. Our business professionals are asked to work in the office a minimum of 2-3 days per week to benefit from in-person connection and collaboration. We also offer a competitive compensation package which includes medical, dental, paid vacation, paid sick days, a 401(k) plan, and a variety of other benefits.

Robinson & Cole LLP is an equal opportunity employer and will provide equal opportunity to qualified applicants regardless of race, color, religion, national origin, age, gender, gender identity or expression, marital status, sexual orientation, ancestry, physical or mental disability, veteran status, or any other legally protected class in accordance with all applicable laws. We participate in the E-Verify program. Click to view our E-Verify notices.

Robinson Cole is not accepting unsolicited resume submissions from search firms for this position. Search firms who do so will not qualify for any compensation.