Help Desk Technician II

Help Desk Technician II

Company/Description Summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team.

Job Summary/Overview

We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc.

As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development.

Essential Duties And Responsibilities

Active Directory Management:

• Create, modify, and delete user accounts.
• Manage group policies and security permissions.
• Troubleshoot and resolve Active Directory-related issues.

Printer Management:

• Install, configure, and troubleshoot printers.
• Monitor and maintain printer supplies.
• Provide user support for printing-related issues.

Hardware and Software Troubleshooting:

• Diagnose and resolve hardware and software issues.
• Perform routine maintenance and updates on computer systems.
• Collaborate with the IT team for escalated problem resolution.

IP Phone Systems:

• Configure and troubleshoot IP phone systems.
• Provide user support for telephony-related issues.

Computer Imaging and Deployment:

• Create and deploy system images for computers.
• Manage the deployment process for new computers and upgrades.
• Ensure standard configurations and security measures are applied.

Project Management:

• Participate in IT projects related to system upgrades and improvements.
• Collaborate with the IT team to implement new technologies.
• Document project progress and outcomes.

User Support:

• Provide technical support to end-users via various channels (phone, ticketing system, in-person).
• Educate users on IT best practices and procedures.
• Address and resolve IT-related service requests.

Documentation:

• Maintain accurate and up-to-date documentation for IT systems and procedures.
• Create user guides and documentation for common issues.

Among other IT related tasks

Schedule

Monday – Friday Full time hours

Occasionally weekends or after hours are required (5% - 10%)

Other Duties

Travel

• This position requires traveling to our other satellite offices as needed. (10-15% travel)

Qualifications

• Minimum of 2 years of experience in IT support.
• Proficiency in Active Directory administration.
• Experience in managing and troubleshooting printers.
• Strong hardware and software troubleshooting skills.
• Familiarity with IP phone systems.
• Experience in computer imaging and deployment.
• Project management skills with the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.