What are the responsibilities and job description for the Business Development Representative position at Roberts Toyota?
About Us:
Roberts Toyota is a fast-growing, customer-focused Toyota dealership committed to delivering an exceptional service experience. We pride ourselves on professionalism, teamwork, and creating long-term relationships with our customers. We are looking for a motivated and energetic Business Development Center (BDC) Representative to join our Service Department and help drive customer engagement and appointment growth.
Position Overview:
The Service BDC Representative is responsible for managing inbound and outbound customer communications, scheduling service appointments, and ensuring a seamless customer experience from the first point of contact. This role is ideal for someone who is organized, personable, and thrives in a fast-paced automotive environment.
Key Responsibilities:
- Handle inbound and outbound calls, texts, and emails for service inquiries
- Schedule and confirm service appointments
- Follow up with customers regarding declined services and maintenance reminders
- Respond to online service leads and inquiries promptly
- Maintain accurate customer records in the CRM system
- Work closely with the Service Advisors and Management team
- Provide excellent customer service and a professional phone presence
- Meet daily, weekly, and monthly performance goals
Qualifications:
- Previous BDC, call center, or customer service experience preferred (automotive experience is a plus)
- Strong communication and phone skills
- Excellent organizational and multitasking abilities
- Positive attitude and team-oriented mindset
- Basic computer and CRM proficiency
- Ability to work in a fast-paced environment
What We Offer:
- Competitive hourly pay performance bonuses
- Paid training
- Health, dental, and vision insurance (if applicable)
- Paid time off
- Growth opportunities within the dealership
- Supportive and team-driven work environment
If you are customer-focused, detail-oriented, and looking to grow your career in the automotive industry, we’d love to hear from you. Apply today and join a dealership that values your success!
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person