Office Manager

Overview

Looking to TRADE UP to a better opportunity? Roberts Cooling, Heating, Plumbing, and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team. The Office Manager position is paid an annual salary of $50-60k.

What you will do:

• Assist with payroll processing and employee time accuracy.
• Manage check deposits, batch invoices, and oversee Accounts Receivable, including collections.
• Oversee maintenance membership plans and financing programs.
• Maintain and monitor the office budget.

• Host staff meetings for training and improvement.
• Train, coach, and hold CSRs and office staff accountable to company standards.
• Counsel underperforming employees and support growth.
• Interview, hire, and onboard new staff.

• Work closely with Service, Install, and General Managers on daily scheduling, job booking, and technician assignments.
• Ensure accurate customer notes and communications are reported to management.
• Oversee customer mailings, calls, and emails for accuracy and professionalism.
• Attend training sessions and follow all company policies and procedures.

• Answer and direct customer calls/emails to appropriate staff.
• Maintain professional communication and service standards.
• Coordinate office vendors for cleaning, maintenance, and safety.
• Ensure a productive and compliant office environment.

• Monitor staff productivity and ensure deadlines are met.
• Provide office progress reports to senior management.
• Collaborate with leadership to improve office operations and procedures.

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $50,000.00 - $60,000.00

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Gulf Shores, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office Management (1 year required)

Work Location: In person

Salary : $50,000 - $60,000