Dispatcher

Dispatcher Job Description

About Our Company

Roberts Air Conditioning is a locally owned and operated company that has proudly served the Mount Pleasant TX community since 1938. With more than eight decades of trusted experience, we remain committed to delivering high‑quality workmanship and exceptional customer care.

Job Summary

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• The Dispatcher reports to the Operations Manager.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-schedule the time at the client’s convenience.
• Communicate with the Operations Manager and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Entering customer warranties and rebates int the system.
• Other duties and special projects assigned.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy

Minimum Qualifications

• High school diploma/GED required
• Associate degree preferred but not required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and PowerPoint
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department

Physical Demands and Work Environment

Physical Demands:

• Moderate lifting may be required (15-20) pounds
• Ability to work 40 hours per work week with occasional overtime

Working Environment:

• Frequent speaking, listening, sitting, using hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Dress code is business casual

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Retirement plan

Work Location: In person