What are the responsibilities and job description for the Full-Time Hospitality Associate position at Robert Young Estate Winery?
Full-Time Hospitality Associate
Job Description
Robert Young Estate Winery is a luxury, family-owned estate in Alexander Valley, located just 10 minutes from Healdsburg, California (www.RYEW.com). We are seeking a full-time Hospitality Associate to provide exceptional guest experiences, host engaging wine tastings, and educate visitors on our wines and deeply rooted family history, all while delivering a standard of unreasonable hospitality.
This is a full-time, hourly position with benefits, working Wednesday through Sunday from 9:30am to 5:30pm, reporting to the Hospitality Tasting Room Manager.
The ideal candidate will have strong communication and people skills, take great pride in customer service, possess a solid foundation in wine knowledge and luxury hospitality.
Essential Duties and Responsibilities:
- Provide memorable experiences for our guests with approachable wine/vineyard education, personable retelling of the family history, and gracious hospitality.
- Comfortable in selling and closing sales; we offer a strong commission structure!
- Able to use POS systems to process orders and review reservations.
- Understanding of what is needed to provide exceptional, luxury customer service.
- Engage the customer and evaluate their needs and expectations; each guest is different.
- Provide suggestions for our out-of-town Members to complete their visit at local hotels, restaurants, and wineries.
- Ensure tasting room is organized, clean, and well presented for guests.
- Fulfill orders for pickups and shipping orders.
- Assist the General Manager, Sales & Marketing Manager, Hospitality Tasting Room Manager, Events Manager, and Wine Club Manager with duties as required in downtime.
- Promote teamwork and a fun working environment!
- Assist with Events as needed
Preferred Experience & Qualifications
- Must be 21 years of age or older.
- Previous hospitality experience in wine, restaurant, or hotel environments.
- Tasting room experience with a proven record in wine sales and membership acquisition.
- Exceptional customer service and strong verbal, written, email, and phone communication skills.
- Strong organizational skills, attention to detail, and accurate record-keeping abilities.
- Comfortable with standard computer applications, including Excel, Word, WineDirect, ShipCompliant, RedChirp, and Tock (training provided).
- Available to work weekends and holidays with schedule flexibility.
- Professional appearance and demeanor with a commitment to high standards.
- Able to stand and/or walk for extended periods.
- Able to lift and carry up to 50 lbs.
Compensation
- Base pay: $21-23/hr, doesn't include tips, sales commission, and wine club signup bonuses.
- Expected average annually hourly: $30-42/hr, depending on sales experience.
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $30 - $42