IT Service Desk Analyst

About the Role Bring your curiosity, communication skills, and problem-solving mindset to Baird’s IT Service Desk. As the first point of contact for our associates, you’ll play a critical role in ensuring their technology works seamlessly so they can focus on serving our clients. This role offers hands-on experience with enterprise IT systems, mentorship from experienced teammates, and opportunities to grow your career. You’ll not only troubleshoot and resolve issues but also deliver excellent service that builds trust and strengthens relationships. Baird is a people-first organization that values collaboration, learning, and continuous improvement. When you join our IT Service Desk, you’ll become part of a supportive team that invests in your growth and celebrates your success. If you enjoy helping others, want to deepen your IT expertise, and are looking for a place to grow your career in a collaborative and professional environment, we’d love to hear from you. The Impact You’ll Make: Incident Resolution & Request Fulfillment: Act as the first point of contact to provide first- and second-level IT support to associates and other stakeholders. Support associates primarily through phone, chat, and online tools, taking ownership of issues from initial contact through to resolution. Diagnose and troubleshoot problems, escalating when necessary while maintaining full communication with the client. Analyze ticket history and client context to ensure informed problem-solving. Leverage data and analytic tools to review ticket, machine, and user experience history when troubleshooting. Thoroughly document all actions, current state, and resolution steps during the lifecycle of every request or incident. Contribute to the upkeep and creation of knowledge base articles. Team Collaboration: Identify and communicate opportunities for continuous improvement within the Service Desk. Share knowledge and contribute to the training and onboarding of new teammates. Participate in a 24/7 on-call support rotation. Leverage in-office days to build stronger relationships and collaborate effectively with colleagues. Project Execution: Support technology implementation efforts such as office openings, relocations, and other small project work. What You’ll Bring to Baird 1-3 years of previous experience providing IT support in a similar role. Associate degree preferred Excellent written and oral communication skills. Exemplary customer service skills. Works well in a team and independently. Ability to learn new concepts quickly. Good troubleshooting and problem-solving skills Ability to document processes and procedures. Good understanding of Microsoft Windows operating systems and, Microsoft Office 365 suite. A broad understanding of Active Directory and networking technologies and principles. An intellectually curious individual who is organized with a proactive approach to work. Compensation and Benefits: $31-$40 hourly rate Bonus potential up to 8.5% of base pay Compensation and bonus are commensurate with experience, performance and/or firm profitability You’ll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future. #LI-YA1 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law. Baird is an employee-owned, international financial services firm specializing in wealth management, capital markets, private equity and asset management. Our mission is straightforward. We strive “to provide the best financial advice and service to our clients and be the best place to work for all.” Our culture is like no other with extraordinary people who make Baird great for our clients and one another. Nationally recognized as a great place to work since 2004, we invite you to learn more about Baird, our culture and our people. Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work. This commitment stems from our culture of integrity, genuine concern for others and respect for the individual. We view inclusion & diversity as an ongoing journey – one of shared responsibility, continuous improvement and a focus on progress. We invite you to join us as we work together to foster an environment where diversity unites rather than divides us.

Salary : $31 - $40