Japanese Speaking Narrator

1. Job Purpose/Objective:

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

• Utilize manifests and/or name lists to gather and load guests onto vehicles
• Work in conjunction with driver(s) to execute tours in a timely manner
• Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
• Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
• Translate key safety instructions and tour information for Japanese-speaking guests as needed
• Relay pertinent safety protocols to guests in relation to vehicle and route locations
• Assist with Japanese-speaking guest inquiries and support
• Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):

• Fluency in spoken Japanese and English
• In-depth knowledge of Hawaiian history, culture, and local flora and fauna
• Strong interpersonal and communication skills with the ability to engage diverse audiences
• Customer Service – Handles guest questions and concerns professionally and efficiently
• Decision Making / Judgment – Capable of resolving issues quickly, including language-related matters
• Dependability – Meets commitments, works independently, adapts to change, and maintains excellent attendance
• Job Knowledge – Understands tour operations and narrative responsibilities
• Teamwork – Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment

• Air-conditioned vehicle
• Some time spent outdoors – may be exposed to wind and rain
• Light work – exerting up to 20 pounds of force occasionally; mostly seated
• Talking – must convey important spoken information clearly in both Japanese and English
• Hearing – must be able to receive and understand oral communication
• Minimal exposure to adverse environmental conditions
• Close visual acuity required for reading manifests, schedules, and digital devices
• High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.

EEO Employer/Vets/Disabled