What are the responsibilities and job description for the Parts Specialist position at Robert Reiser & Company, Inc?
Parts Specialist Canton, MA
About Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.
We take great pride in providing the resources our customers need to ensure their success. Our team of talented and enthusiastic professionals work hard, embrace challenges, and are wholeheartedly dedicated to the success of our customers.
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
- Every customer contact will result in an improved relationship with that customer.
- We will continuously strive to strengthen our supplier partnerships.
- We will encourage our fellow employees to reach their potential.
- Therefore, we will earn a fair profit and ensure our future.
Job Summary:
Reporting to the Director of Customer Service, the Parts Specialist will join a team of two other employees and process customer parts sales orders and assist with the inquiry of parts via phone, email, fax, EDI, and other systems.
We are expanding a great team due to increased sales throughout our organization. Our preference is to find a candidate that is comfortable with high volume order processing and parts experience. If you have this experience, you are highly encouraged to apply directly to this opportunity.
Duties / Responsibilities:
- Aid customers who are looking to order parts for their machines.
- Process quotes and sales orders for customers who want to purchase parts.
- Assist customers in choosing the correct shipping method for orders.
- Communicate with parts and shipping departments to assist customers with tracking shipments and order status.
- Work with purchasing department on getting correct stocking level on parts.
- Assist customers in identifying the correct parts through use of the spare parts manuals and drawings.
- Initiate a Return Goods Authorization when requested by customers.
- Ensure that customer’s problems are escalated to help desk technicians when needed.
- Additional duties as assigned.
Required Skills / Abilities:
- Proven ability to manage multiple projects and tasks, with a customer-focused sense of urgency, in a fast-paced environment.
- Experience in researching parts, examining schematics, and working with customers to get the correct part in a timely manner.
- Experience with Prelude parts system a plus.
- Self-starter, able to work independently.
- Ability to work with other departments in finding resolutions to customer issues.
- Excellent oral, written, and interpersonal skills.
- Working knowledge of MS Office with intermediate Excel skills.
- High school diploma or equivalent required, Business degree preferred but not required.
- Knowledge of process and equipment a plus.
- Bilingual skills with Spanish would be highly preferred.
Education and Experience:
- At least three to five years of related experience required.
- Bachelor’s Degree preferred.
