Technical Writer

We are looking for an experienced Technical Writer to join our team. In this long-term contract role, you will play a pivotal part in enhancing and streamlining documentation processes within the FinTech industry. Ideal candidates will have expertise in creating user-friendly materials, simplifying complex information, and ensuring clarity across diverse audiences.

Responsibilities:

• Develop and refine procedure manuals and process documentation by collaborating with subject-matter experts.

• Improve the usability of existing documentation, making it more accessible and agent-friendly.

• Consolidate and reduce large-scale documents into concise, manageable formats.

• Create and maintain structured information architecture templates that align with organizational standards.

• Design evaluation tools and knowledge assessments to ensure the effectiveness of training materials.

• Extract and organize knowledge from various internal systems and tools to streamline chargeback and dispute processes.

• Revise and update documentation related to backend processing workflows.

• Navigate and utilize tools such as Google Suite and intranet platforms to manage and improve documentation.

• Work with teams to ensure consistency and accuracy in all written materials.

• Analyze feedback to continuously enhance documentation quality and relevance.

• Minimum of 5 years of experience in technical writing, with a focus on procedure manuals and user documentation.
• Bachelor's degree in Technical Writing, Communications, Education, or equivalent experience demonstrating attention to detail.
• Proficiency in tools such as Adobe FrameMaker, Adobe RoboHelp, and Google Suite.
• Strong understanding of FinTech concepts, including disputes, chargebacks, merchant services, and network timelines.
• Demonstrated ability to simplify complex information for diverse audiences.
• Exceptional organizational skills and ability to manage multiple priorities under tight deadlines.
• Familiarity with AP Style guidelines and best practices.
• Proven ability to extract, consolidate, and clean up documentation from various sources.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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