What are the responsibilities and job description for the Systems Administrator position at Robert Half?
We are looking for a skilled Systems Administrator to join our team in Mohnton, Pennsylvania. In this role, you will play a pivotal part in ensuring the seamless operation of technical systems, delivering exceptional service to clients, and contributing to process improvements. This position offers the opportunity to work closely with a dynamic technical team to resolve complex issues and enhance system performance.Responsibilities:• Coordinate on-site visits for technical staff to address client issues and deliver equipment while maintaining help desk coverage.• Evaluate help desk operations and propose actionable improvements to streamline processes.• Maintain detailed documentation of all tasks performed using Autotask, ensuring clarity and accuracy.• Analyze recurring problems and collaborate with senior team members to create permanent solutions or develop knowledge base entries.• Communicate with clients in a thorough and transparent manner to ensure satisfaction and build trust.• Participate in after-hours or on-call rotations as needed to support critical operations.
Salary : $40,000 - $41,000