Systems Administrator

We are looking for a dedicated Systems Administrator to join our team in Livonia, Michigan. This Contract-to-permanent position offers an excellent opportunity to provide technical support and manage IT systems in a collaborative and fast-paced environment. The role requires a hands-on approach to resolving issues, maintaining systems, and delivering exceptional service to end users.

Responsibilities:
• Provide timely and effective technical support to end users across various client organizations.
• Manage user accounts within Microsoft Entra ID and on-premises Active Directory environments.
• Set up, maintain, and troubleshoot workstations, including performing wipes and rebuilds as needed.
• Configure and resolve issues related to printer connections and functionality.
• Assist remote users with connectivity and technical challenges, ensuring smooth operations.
• Implement and troubleshoot remote connectivity solutions using tools such as VMware and Microsoft Azure.
• Respond to incoming support calls and tickets, adhering to established service-level agreements (SLAs).
• Maintain thorough and accurate documentation of support activities in the ticketing system.
• Participate in on-call rotations to ensure consistent availability for urgent technical needs.
• Associate's degree in IT, Computer Science, or a related field; a bachelor's degree is preferred.
• 1-3 years of experience in IT support or system administration.
• Proficiency in Windows operating systems and Microsoft 365 applications.
• Hands-on experience with Microsoft Entra ID (formerly Azure AD) and on-premises Active Directory.
• Strong understanding of remote connectivity tools such as VMware and Microsoft Azure.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills with a focus on delivering exceptional customer service.
• Familiarity with ticketing systems and compliance standards.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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