Office Services Supervisor

We are looking for an experienced Office Services Supervisor to join our team in Boston, Massachusetts, within the Financial Services industry. In this long-term contract position, you will oversee operational excellence, manage service delivery, and lead a team to ensure high standards of quality and efficiency. This role requires strong leadership skills, a commitment to continuous improvement, and the ability to build effective communication channels both internally and with clients.

Responsibilities:
• Oversee the quality of service delivery across the client’s central reprographics and office printer fleet.
• Implement standardized processes and operational controls to drive efficiency and consistency.
• Monitor and fulfill management information reporting requirements to maintain transparency.
• Manage staff performance by setting clear business objectives, providing ongoing feedback, and establishing development goals.
• Foster a culture of continuous improvement and high performance within the team.
• Investigate and resolve escalated client issues while ensuring proper communication with stakeholders.
• Collaborate with functional teams to adhere to corporate policies, internal controls, and reporting standards.
• Provide training and development opportunities, mentoring direct reports to enhance their skills.
• Manage staff allocation through optimized scheduling, cross-training, and promoting teamwork.
• Compile and issue monthly client billing while ensuring compliance with financial and operational targets.
• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of leadership experience managing teams in a customer service or operational role.
• Strong communication skills with the ability to liaise effectively between teams and clients.
• Proven experience in implementing operational processes and driving continuous improvement initiatives.
• Proficiency in managing budgets, timelines, and performance metrics.
• Familiarity with compliance standards and internal controls.
• Ability to resolve issues, promote teamwork, and develop structured succession plans.
• Knowledge of reprographics and office printer fleet operations is highly desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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