Manager of Workman's Compensation Insurance Services

We are looking for an experienced Manager of Workman's Compensation Insurance Services to oversee operations within the Member Services Department. This role is focused on delivering cost-effective and valuable programs to Fmembers while ensuring seamless customer service and operational excellence. The ideal candidate will bring expertise in benefits management and a commitment to maintaining strong relationships with internal and external stakeholders.

Responsibilities:

• Implement effective customer service strategies for all department programs, services, and benefits.

• Develop and maintain comprehensive knowledge of all departmental offerings, including programs, products, and services.

• Process applications and documentation for new claims or policy transfers, ensuring timely submissions.

• Manage new and transfer applications for Workers’ Compensation, submitting them to the New York State Insurance Fund for eligibility in Safety Group 486.

• Apply company policies and pricing strategies to tailor solutions that best meet client needs.

• Review and update client records within the computer system, ensuring accuracy and compliance with company guidelines.

• Process new policies, update databases, and forward necessary documentation to relevant agencies as required.

• Collaborate with the IT department to test and optimize database functionalities for smooth daily operations.

• Foster communication with other departments to support their responsibilities and enhance overall organizational efficiency.

• Build and maintain positive relationships with Farm Bureau leaders, participants, and representatives from affiliated organizations.

• Demonstrated expertise in benefits functions, including analysis and coordination.
• Strong background in compensation and benefits management.
• Proven ability to design and implement effective benefits programs.
• Experience in processing and managing Workers’ Compensation applications and claims.
• Proficiency in database management and record-keeping systems.
• Excellent communication and interpersonal skills for collaboration and relationship-building.
• Ability to work independently and oversee departmental operations in the manager’s absence.
• Familiarity with company policies, procedures, and pricing structures.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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