Manager of Order Management

Our client is looking for an experienced Manager of Order Management to join our team in the Somerville, New Jersey area. This role is pivotal in ensuring the seamless execution of the order-to-invoice process while overseeing the performance of a dedicated team. The ideal candidate will have a strong background in managing high-volume orders and fostering relationships with third-party logistics providers.

Responsibilities:

• Supervise the complete order-to-invoice cycle, ensuring processes are accurate, efficient, and completed within deadlines.

• Lead and manage the order entry team, including offshore team members, to maintain high performance and collaboration.

• Act as the primary liaison with third-party logistics providers, ensuring timely and correct order fulfillment, shipping, and invoicing.

• Oversee and resolve system-related issues for a high volume of orders, ensuring smooth operations as workflows evolve.

• Provide expertise in order management systems to optimize processes and address challenges effectively.

• Collaborate with internal teams to support customer needs and maintain superior service levels.

• Monitor and analyze key metrics to identify areas for improvement and implement corrective actions.

• Ensure compliance with company policies and regulatory standards throughout order management processes.

• Develop and maintain strong relationships with key accounts to support long-term business growth.

• Proven experience in order management, including handling high-volume transactions.
• Strong leadership skills with the ability to manage and motivate a team, including offshore personnel.
• Expertise in working with third-party logistics providers to ensure efficient operations.
• Solid knowledge of order entry systems and the ability to resolve system-related issues.
• Exceptional organizational and problem-solving skills to manage complex workflows.
• Excellent communication and interpersonal skills to build relationships with customers and internal teams.
• Familiarity with sales processes and account management principles.
• Ability to analyze data and make informed decisions to improve operational efficiency.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.