Lenel Security Systems Access Control Support Specialist

We are looking for an experienced Access Control Support Specialist to join our team in Salem, Massachusetts. This is a long-term contract position that offers hybrid work flexibility, blending onsite and remote hours each week, for a total of 19 hours. The role involves managing access control systems, ensuring system functionality, and contributing to the development of strategic security initiatives.

Responsibilities:

• Oversee the administration and maintenance of access control systems, including Lenel OnGuard or similar platforms.

• Configure access points, manage user accounts, and establish security permissions as required.

• Diagnose and resolve technical issues related to system connectivity and synchronization.

• Implement recommendations from security audits to improve system performance and compliance.

• Develop and update standard operating procedures (SOPs) for access control processes.

• Respond to urgent access requests and security system updates in a timely manner.

• Collaborate with IT, facilities, and security teams to integrate disconnected system components.

• Support the creation of a long-term access control strategy aligned with organizational goals.

• At least 2 years of experience in access control system administration and support.
• Proficiency in using Lenel OnGuard or comparable access control software.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Excellent organizational and communication abilities to manage tasks and collaborate with teams.
• Capacity to work independently and adapt to dynamic work environments.
• Experience with drafting SOPs or other security-related documentation is preferred.
• Familiarity with system configuration and maintenance in access management systems.
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